Head of Account Management

About the company

Gamzix company, an international company:
- was founded in March 2020;
- have already successfully produced 60 games;
- the team has grown to over 70 skilled professionals and we continue to grow;
- two strategically located offices in Europe.

The Head of Account Management plays a pivotal role within an organization, focusing on maintaining and expanding relationships with the company's clients. This position is crucial for ensuring customer satisfaction, maximizing long-term revenue opportunities, and overseeing the account management team.

Requirements:

- Minimum of 3 years of extensive experience in Account Management;
- Leadership, problem-solving, and analytical skills;
- Interpersonal, communication, and organizational skills are required;
- Strategic thinking and planning;
- Customer relationship management;
- Technical proficiency;
- Adaptability and ethical standards;
- English - Upper Intermediate (spoken and written);
- Full availability for business trips.

Responsibilities:

- Leadership and Team Management: Leading, managing, and mentoring the account management team, including setting sales targets, performance monitoring, and providing ongoing training and support to ensure the team meets its objectives;
- Strategic Planning: Developing and implementing strategic plans with clients;
- Customer Relationship Management: Building and maintaining strong, long-lasting customer relationships;
- Revenue Growth: Identifying opportunities for upselling and cross-selling within existing accounts to drive revenue growth. This requires a deep understanding of the company's product and service offerings and the ability to match these with customer needs;
- Contract Negotiation and Renewal: Overseeing contract negotiations, renewals, and the resolution of any issues or conflicts. This includes working closely with legal and finance departments to ensure contracts are favorable and align with company policies;
- Performance Metrics: Establishing and monitoring key account metrics (e.g., customer satisfaction, account revenue growth, retention rates) to assess the effectiveness of the account management strategy and make data-driven decisions;
- Invoicing and debt control.

Hiring process:

- 1st interview - Recruiter/HRD;
- 2nd interview - CCO;
- 3rd - Test Task.

What we offer:

- 7 hours working day 10:00 AM to 6:00 PM (with lunch break);
- Two strategically located offices in Europe;
- Competitive salary in the IT field fixed in €;
- 16 paid vacation leave and bank holidays;
- 10 paid sick leave;
- Courses/training reimbursement;
- English course;
- Informal and friendly team;
- Corporate team building and activities.

About Gamzix

Gamzix company, an international company, was founded in March 2020. Our company has already successfully produced 60 games, our team has grown to over 70 skilled professionals, and we have grown two strategically located offices in Europe.

Company website:
https://gamzix.com

DOU company page:
https://jobs.dou.ua/companies/gamzix/