Client Service Team Lead (Technical)

Dataweb Global Group — an international IT infrastructure solutions provider, is looking for a Client Service Team Lead (Technical).

The company was founded in 2002, and now it’s one of the market’s leaders in providing Dedicated Servers, CDN, Collocation, and Cloud Servers solutions. Our customers are international high-loaded projects: VOD cinemas, Ad/CPA networks, FinTech, SaaS, and file-sharing services providers. We have 21 PoPs worldwide in the USA, Europe, and Asia.

Responsibilities:
- Efficient organization and leadership of the technical support team within the Client Service Department structure, including task distribution, setting priorities, and achieving customer service goals
- Ongoing monitoring of customer service quality, conducting feedback analysis, identifying problem areas, and developing plans for improvement
- Coordination and oversight of order processing, interaction with clients and technical specialists at all stages of implementation, including resolving complex client issues
- Continuous improvement of technical support processes, implementation of innovations to enhance efficiency and service quality
- Recruitment, training, motivation, evaluation, and development of team members, along with fostering a positive work environment

Requirements:
- Experience in technical support, preferably with management or team leadership experience
- Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc)
- Deep understanding of the configuration and features of server hardware, technical specifications
- Experience of working with clients (B2B) and focus on the service component and its development
- Good communication skills, experience of effective work with proposals and objections
- Upper-intermediate English level
- Ability to plan and organise work, set priorities and provide constructive feedback
- Willingness to look for opportunities and solutions
- Pro-Ukrainian position

We offer:
- Competitive payment
- Opportunity to work from any place in Europe (we provide technical support and arrange workplace)
- 25 working days for rest annually, and also paid sick leaves
- Different benefits: lunches, insurance, English courses, holidays, gifts, and other pleasant things. And now, we put all the efforts into helping the team’s families, the army, and Ukraine

Let’s stay strong! And to the connection 🙂

About Dataweb Global Group

About us:

Dataweb Global Group is an international holding, that is one of the leaders in the product market: dedicated and cloud servers, colocation, CDN.

Since 2002, we have been working with the best to be the best.

We are chosen and trusted by companies that have high-loaded projects with a million attendance such as online cinemas, advertising networks, Fintech, SaaS-services, and file-sharing networks.

What we do to reach success:

continue learning and exploring;
Offer new solutions and increase the level of service to our customers;
use high-class equipment;
Place our services in premium-level data centers in Europe, USA, and Asia;
we provide technical support 24/7 with the help of more than 40 highly skilled specialists;
We provide a comprehensive solution for the implementation of online projects.
Our team is our pride. We are all different, but we have the same goal - to become number 1 in our area of the market. We are rapidly developing and are looking for a talented specialist.

Company website:
https://datawebglobal.com/

DOU company page:
https://jobs.dou.ua/companies/dataweb-global-group/