Client Service Team Lead (Technical) Offline

Dataweb Global Group looking for a Senior Client Service Manager (Technical).

Dataweb Global Group is an international hosting and IaaS Provider. Our solution scope includes full-stack IT infrastructure solutions based on enterprise-lever Bare Metal, cloud offerings, and content delivery services.

We work with clients across various industries who require custom-built solutions to manage significant computing power, such as VoD platforms, Martech/Adtech platforms, Fintech, AI/ML computing, gaming, and more.

Our mission is to provide personalized solutions for both business and people behind it.

Responsibilities:

- Efficient organization and leadership of the technical support team within the Client Service Department structure, including task distribution, setting priorities, and achieving customer service goals

- Ongoing monitoring of customer service quality, conducting feedback analysis, identifying problem areas, and developing plans for improvement

- Coordination and oversight of order processing, interaction with clients and technical specialists at all stages of implementation, including resolving complex client issues

- Continuous improvement of technical support processes, implementation of innovations to enhance efficiency and service quality

- Recruitment, training, motivation, evaluation, and development of team members, along with fostering a positive work environment

Requirements:

- Experience in technical support, preferably with management or team leadership experience

- Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc)

- Deep understanding of the configuration and features of server hardware, technical specifications

- Experience of working with clients (B2B) and focus on the service component and its development

- Good communication skills, experience of effective work with proposals and objections

- Upper-intermediate English level

- Ability to plan and organise work, set priorities and provide constructive feedback

- Willingness to look for opportunities and solutions

- Pro-Ukrainian position

We offer:

- Competitive payment

- Opportunity to work from any place in Europe (we provide technical support and arrange workplace)

- 25 working days for rest annually, and also paid sick leaves

- Different benefits: lunches, insurance, English courses, holidays, gifts, and other pleasant things. And now, we put all the efforts into helping the team’s families, the army, and Ukraine

Let’s stay strong! And to the connection 🙂