Support Manage with Portuguese and English Offline
We are a dynamic iGaming company with 10+ renowned B2C brands. Our company was founded in 2020 by a group of talented top managers, and now there are already more than 600 of us! Our main projects are betting and online casinos.
We invite a Support Manager to join our team.
Requirements:
Stress resistance: the ability to work effectively and make decisions in stressful situations.
Customer focus: emphasis on meeting customer needs and requests.
Knowledge of two languages – Portuguese (B2-C1) and English (B2-C1).
Professionalism in communication: the ability to maintain a respectful and friendly tone when speaking with clients, even in difficult situations.
Confident computer skills.
Responsibilities:
Quick response to customer requests in online chats;
Providing advice on functionality, technical issues, financial aspects, and other areas. Also, clients can contact without a specific question, just to communicate, express negativity, etc.;
Achieving personal financial goals and customer service department goals;
Collaborating with colleagues from other departments to improve processes and product.
Schedule:
Variable schedule: 2-day shifts / 2 days off / 2-night shifts / 2 days off (12 hours per shift).
We offer:
Opportunities for training and professional growth
Remote work from anywhere in the world
High-level corporate culture and experienced team ready to provide support
Organization of corporate events and parties
Paid vacation, sick days, and holidays
❗ If you are interested in the vacancy, then send your CV – you are exactly who we are looking for!