Customer Delivery Manager\Implementation Manager (offline)

MobiChord is a revolutionary, subscription-based software provider of Technology Expense Management solutions on the ServiceNow Platform.
Our technologies: By being built natively in ServiceNow, we have a unique advantage of having the data and automation where our customers need to have it. ServiceNow also contains cutting edge features that you would expect of enterprise software (database designer and ORM, UI frameworks on AngularJs, workflows, full-stack JavaScript, machine learning, integration APIs and much more). By being built in ServiceNow, we can focus on creating a great user experience and not on reinventing the wheel by having to build backend databases! On top of that, we have our own cloud services for API integrations, mass data processing, analytics, etc.

We are currently in a state of rapid expansion and we need the best Customer Experience Professionals available for the role of Customer Delivery Manager\Implementation Manager to ensure the success of our valued customers.

Requirements:
A minimum of 3+ years as an Implementation or Professional Services project manager or IT consulting engagement leader.
Bachelor’s degree in Computer Science, Information technology, Organizational Change, or a related field preferred but will consider applicants with equivalent work-related experience.
PMP preferred, project management experience required.
Experience in effective team management
Experience managing projects deploying Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
Project team leading with an understanding of project management methodologies and principles
Previous work experience with industry-leading providers of TEM, help desk, IT service management, asset management, network and systems management, or similar technologies is a definite plus.
Program definition and management. Managing multiple projects and initiatives in very large customer accounts
Building Cross-functional teams to work in major accounts.
English - advanced С1, Very strong communication skills
Ability to deal with and through conflict.
ServiceNow and Telecom Industry experience preferred but not required.

Responsibilities:
Fully responsible for end-to-end scoping and solution delivery of customer projects, including operational activities related to technology expense management
Create and maintain project plans, tasks and milestones in the project management platform
Prioritize the team’s work in accordance with agreed-upon account plans, in alignment with the customer success director
Ensure timeliness and delivering quality for billable and non-billable work
Ensure time reporting for the account team and report billable hours accordingly
Discover and implement customer requirements related to workflows and integrations
Drive and coordinate all technical implementation (Product configuration and Customizations) in collaboration with the customer ServiceNow teams
Collaborate effectively with customers, and internal teams across multiple geographical regions and timezones.

We offer:
Fun and exciting corporate culture of transparency, productive challenging & innovation
Flexible work environment
Educational events
Paid sick days/vacations: ROWE approach
Theme parties
Health Insurance
English courses

About СPrime Studios

MobiChord is the Telecom Service Management company and we are changing the way telecom is managed. We do so by placing a service-oriented lens on the activities, tasks and processes involved in managing telecom.

Company website:
http://mobichord.com