Help Desk/ Customer support (Italian language) (offline)

Duties:
1. Technical Support: Respond to calls, emails, and user inquiries.
2. Documentation and Monitoring: Accurately document all details related to user interactions.
3. User Feedback: Collect and document user feedback to identify areas for improvement in the software.

Required Qualifications:
- Knowledge of the Italian language at the B2, C1, C2 level
- Basic knowledge of information technologies and systems (will be a plus).
- Excellent communication and problem solving skills.
- Customer orientation.

We offer:
- Opportunities for professional growth in a friendly international environment.
- Continuous training to improve technical and communication skills.
- Fully remote work process.
- Full-time employment (Part-time employment is possible by prior agreement).
- Salary fixed in USD + taxes paid by the company.

Please send your CV in English or Italian.
We will be glad to welcome you to our team!
For more information, visit our holding's website: http://www.elfo.net

About Edev LLC

Edev LLC is a Ukrainian Software company which makes part of the Italian holding eCore.
Being a Microsoft partner, our holding is specialized in development of international Web-based applications.
For more information, visit our holding's web-site: http://www.elfo.net

Company website:
http://www.elfo.net