Customer Success Manager (Account manager)

THIS POSITION IS NOT SUITABLE FOR CUSTOMER SUPPORT SPECIALISTS!

Are you an experienced Account Manager looking for a unique opportunity to make your mark?

If you’re ready to be part of a groundbreaking team, set new industry standards, and create top-tier services, this is your chance.

Join us and work closely with stakeholders in the startup nation.

YOUR IMPACT:

🔹Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor.

🔹Leverage your understanding of modern technology stacks to identify client needs and recommend tailored IT talent solutions. (Experience working with startups is a plus!)

🔹Utilize your sales and upselling expertise to secure new projects and maximize client value.

🔹Collaborate with the recruitment team to ensure successful candidate placement and project execution.

🔹Proactively identify potential challenges and develop solutions to exceed client expectations.

🔹Foster a deep understanding of the customer journey and implement strategies to optimize client experience.

🔹Employ high-level negotiation skills to secure favorable client contracts and pricing.

🔹Stay up-to-date on best practices in R&D and utilize this knowledge to identify new growth opportunities.

🔹Demonstrate a proven track record of successful upselling, consistently exceeding client expectations.

ABOUT YOU:

🔸 3+ years of experience in a customer success manager or account manager role.

🔸 Proven success in sales and upselling within a B2B environment.

🔸 Strong understanding of a variety of modern technology stacks and IT trends.

🔸 Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.

🔸 A proactive and results-oriented mindset with a focus on exceeding client goals.

🔸 Basic understanding of how recruitment works and the value proposition of IT outstaffing.

🔸 Analytical mind with the ability to identify and solve client problems effectively.

A PLUS IF YOU HAVE:

Outsourcing/Outstaffing Experience

What We Offer:

🔹Competitive Salary: Compensation designed to help you focus on your projects and personal growth.

🔹BIG Ambitions: We are ambitious, and proactive, and love challenging the status quo.

🔹Commitment to Excellence: We uphold the highest standards of accuracy and accountability.

🔹Collaborative Environment: We are on this journey together, ready to collaborate and empower each other for success.

🔹Execution Excellence: We are committed to execution, delivery, and excellence in everything we do.

Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!