Technical Support Specialist (Portuguese speaking) (offline)

We are in search of a Support Specialist who prioritises customer satisfaction to become a valuable addition to our team. The Support Specialist will provide assistance to external users for multiple company products and conduct testing of applications and features. The ideal candidate should possess extensive technical support expertise or IT support background and be proficient in both spoken and written Portuguese, as well as possess excellent communication skills in Portuguese and English (required).

Responsibilities and Duties:
● Delivering technical support to end users.
● Diagnosing and resolving common issues.
● Demonstrating understanding of the solutions' architecture.
● Conducting real-life simulations to ensure smooth operations.
● Testing and evaluating new features.
● Employing creative problem-solving techniques.
● Escalating unresolved issues to the relevant internal and external teams.
● Creating support articles and documentation.

Requirements:
● Extensive experience in resolving technical issues and conducting diagnostic assessments.
● Understanding of operating systems, networks, and web browsers.
● Excellent written and verbal communication skills in Portuguese and English.
● Motivated to improve technical skills continuously.
● Ability to learn quickly and grasp technical concepts rapidly.

Advantage:
Prior experience in Customer Support.

Personal Attributes:
● Kind and patient attitude.
● Desire to achieve effective and high-quality results.
● Ability to work effectively in a collaborative environment.
● Ability to be flexible and adapt quickly to changing business needs.

About Trackimo

The company was founded in 2013, delivers personal safety and asset tracking solutions, based on the compact GPS/GSM/WiFi/LTE devices operating over a global Cloud-IoT platform.

The main office is in Tel-Aviv, Israel, where the main system architecture and server development are performed, and the cloud system operations. We have an engineering and production office in Shenzhen, China, where the device’s hardware and firmware are developed. Also, we have additional sales and operations offices in the USA, Germany, Poland, Japan, South Africa, and Mexico. In Ukraine, we already have and continue building a strong R&D center to create the best software solutions for our users.

The company`s solutions are sold in over 50 countries, both directly and through strong business partners such as Vodafone. The core values of a company are Excellence and Mutual responsibility.

“Customer’s success is our success.”

Company website:
https://trackimoplus.com/

DOU company page:
https://jobs.dou.ua/companies/trackimo/