Customer Interviewer

Responsibilities:
- Conduct surveys and record the feedback with 100% accuracy
- Conducting voice interviews (in-depth interviews, u-tests, etc)
- Transcribing interviews
- Helping Customer and User researchers find insights
- Using problem-solving skills to handle difficult or irate customers

Requirements:
- Experience working in a customer service
- Experience in conducting interviews
- High level of emotional intelligence
- Excellent interpersonal and listening skills
- Confident and able to approach people
- Certifications: qualitative research, in-depth interviews
- EN/UA/RU: B2 - C1 - mandatory to have internal communication
- IT/ES/DE/EN - С1 for customer interview
- Education: bachelor’s degree

What do we offer?
- Competitive salary based on your professional experience
- Stable employment in the fast growing international company
- Wide benefit system
- Dynamic work environment
- Ability to influence business and its results
- Professional growth — you will attend free external and internal courses
- Paid business trips and payment for participation in conferences
- Paid corporate language classes (English, German, Polish)

Join us today and let’s create a success story together!

About AUTODOC

AUTODOC is a multicultural tech-company active in 27 countries and with ~5000 people from over 50 nations where things are going fast forward. We are currently in a transformative phase and looking for innovative, tech-driven and agile people to join us across europe. We are striving to create an environment where people are safe and supported - whether it's in an office space or work-at-home.
Are you, or do you know someone who would fit this description then please contact us now and our team will get back to you as soon as possible.

**About the Project:** IT department consists of more than 500 people. The department accompanies the entire business and works with high-load projects of various directions, including logistics, retail, marketing, processing, automated warehouses, mobile and web development. And the IT team loves it!
Moreover, everything rests on this team. We have both successfully released projects and R&D ones.

Want to be a cool IT professional who creates a real product? Join our team of winners!

Company website:
https://autodoc.group/en/career

DOU company page:
https://jobs.dou.ua/companies/autodoc/