Account Manager

We’re M2E, and we provide unique eCommerce solutions for businesses working with the biggest marketplaces — eBay, Amazon, Walmart, Shopify, BigCommerce, etc.

We are looking for a talented Account Manager who is ready to help us expand our product and foster deep client satisfaction and loyalty.

About the project you’ll work on:
Our team works on creating a multifunctional hub allowing our users to sync their sales on multiple eCommerce platforms (e.g. Shopify) with connected marketplaces (eBay, Amazon, Walmart). Our goal is to create useful e-commerce solutions within the single hub to streamline and automate multi-platform management processes.

See on website: m2ecloud.com

What we expect from a candidate:
- the same experience working in a Account Management/Customer Service sphere or other positions in a Product Team;
- spoken and written English — Upper-Intermediate or higher;
- empathetic, desire to help and support clients;
- communication skills: to educate customers on a value they can get from our solution;
- ability to process information and break it down into finer details;
the ability to hear client feedback and process it efficiently;
- to be results-oriented, with a strong focus on product improvement;
a challenging and inquiring mind.

Responsibilities:
- Interact with new clients and support existing customers using different communication channels such as live chat, calls, emails, and tickets;
- build and maintain strong, long-lasting customer relationships;
gather, analyze, prioritize, and relay feedback from clients to the team;
- lead the onboarding process for new clients;
- resolve all customers issues or challenges with the development team;
- collaborate closely with the product team;
​​- work on product improvements.

What you get if you work with us:
- you will be a part of a full-cycle development of a cool product;
- professional growth and experience-sharing;
- proactive and initiative team;
- numerous company benefits;
- flexible working hours.

Are you interested in our vacancy? Send us your CV and we will get in touch with you soon to discuss the details :)

About M2E

Hello, we are M2E — a dynamically growing IT product company developing our own eCommerce solutions. Our project gained a wide recognition of the users from around the world and received numerous awards, including the title of «Product of the Year» at the eCommerce Expo UK.

Company website:
http://m2e.team

DOU company page:
https://jobs.dou.ua/companies/m2e-pro/