Customer Support Specialist - Readdle Support team (offline)
Readdle
Ukrainian Product
🇺🇦
The job is a great opportunity to learn about the development process of apps, to gain knowledge about different factors influencing the quality and rating of a product. Continuous communication with mostly English-speaking customers will be useful to enrich communication and writing skills.
Support Specialist is a liaison between customers sharing their experience and expectations about the product and the developers who are open to feedback and are continuously working on bringing the improvements and innovation into the app.
This is how your typical day would look like:
Your day would start in a comfy office with a cup of hot tea or coffee followed by a friendly small talk. Then you will go to your Mac to greet our customers and check what they have to say.
In your Inbox, you’ll see a couple of categories of the letters. First of all, you’ll see them divided into groups by apps: Calendars, Scanner Pro, Printer Pro, and PDF Converter.
The questions themselves might be different as well:
- Feedbacks
- Questions
- Feature Requests
- Bug Reports
For the first 3 categories, you’ll likely to collaborate with the product team, while bug requests would require developers and QA attention as well. Luckily we’re all sharing a spacious open space and it’s easy to find the person you need. Around noon you will have time to enjoy your lunch, have some rest, maybe go for a walk in the park and then you’ll come back to the letters from our customers and other tasks.
Responsibilities:
- Provide excellent customer service through email and be ready to assist 40-60 users per day.
- Report and escalate requests to Quality Assurance and Development teams in order to improve overall quality of Readdle products.
- Prepare product overview by collecting and analyzing customers' needs, user experience and the workflow.
- Contribute to team efforts to maintain the quality of Readdle products.
- Develop and maintain in-depth product knowledge and be on top of industry trends to provide top class service.
- Keep our end user product documentation up to date.
Requirements:
- At least 2 years of working experience
- Fluent English.
- Excellent problem solving skills.
- Advanced business communication skills.
- Ability to work according to flexible schedule.
- Persistent interest in software is a plus.
- Geeks are welcome ;)
Extra:
- French, Spanish, Italian, German, Chinese, or Japanese language knowledge is a plus.
- Professional experience in a relevant position (Customer Support) is a plus.
How to apply:
Please submit a cover letter explaining:
- Why would you like to work in a customer support role.
- Why you want to work at Readdle and not somewhere else.
- A description of a great customer service/support experience you had recently, and what made it great.
Support Specialist is a liaison between customers sharing their experience and expectations about the product and the developers who are open to feedback and are continuously working on bringing the improvements and innovation into the app.
This is how your typical day would look like:
Your day would start in a comfy office with a cup of hot tea or coffee followed by a friendly small talk. Then you will go to your Mac to greet our customers and check what they have to say.
In your Inbox, you’ll see a couple of categories of the letters. First of all, you’ll see them divided into groups by apps: Calendars, Scanner Pro, Printer Pro, and PDF Converter.
The questions themselves might be different as well:
- Feedbacks
- Questions
- Feature Requests
- Bug Reports
For the first 3 categories, you’ll likely to collaborate with the product team, while bug requests would require developers and QA attention as well. Luckily we’re all sharing a spacious open space and it’s easy to find the person you need. Around noon you will have time to enjoy your lunch, have some rest, maybe go for a walk in the park and then you’ll come back to the letters from our customers and other tasks.
Responsibilities:
- Provide excellent customer service through email and be ready to assist 40-60 users per day.
- Report and escalate requests to Quality Assurance and Development teams in order to improve overall quality of Readdle products.
- Prepare product overview by collecting and analyzing customers' needs, user experience and the workflow.
- Contribute to team efforts to maintain the quality of Readdle products.
- Develop and maintain in-depth product knowledge and be on top of industry trends to provide top class service.
- Keep our end user product documentation up to date.
Requirements:
- At least 2 years of working experience
- Fluent English.
- Excellent problem solving skills.
- Advanced business communication skills.
- Ability to work according to flexible schedule.
- Persistent interest in software is a plus.
- Geeks are welcome ;)
Extra:
- French, Spanish, Italian, German, Chinese, or Japanese language knowledge is a plus.
- Professional experience in a relevant position (Customer Support) is a plus.
How to apply:
Please submit a cover letter explaining:
- Why would you like to work in a customer support role.
- Why you want to work at Readdle and not somewhere else.
- A description of a great customer service/support experience you had recently, and what made it great.
About Readdle
We believe that technology is changing the way we live, work, and get things done. In 2007, in Odesa, Ukraine, we created our first app for the reading experience with iPhone. This is how the word "Readdle" appeared 💡Then Readdle aimed to redefine personal productivity and shape the “future of work” by creating outstanding apps and services such as Scanner Pro, PDF Expert, Spark, Calendars, and Documents. Mentioned in TechCrunch, Mashable, The New York Times, 9to5mac, and many more, these products were downloaded over 160 million times worldwide. In many cases, we defined mobile software categories, such as document scanning, email, document management, and calendaring.
In 2014 we established Fluix, a simple, lightweight productivity solution offering enterprise-grade security and other benefits to business processes. Today Fluix is trusted by the world’s leading companies to optimize productivity and ROI in the construction, energy, facilities management, and transportation industries including Siemens Gamesa, МBMW, Zurich Insurance, Alaska Airlines, Ludwig Freytag, Centuri, and hundreds of others.
We won numerous awards, got to the top positions on the App Store charts, however, what is the most important, are loved by tens of millions of people all around the world.
Company website:
https://readdle.com/
DOU company page:
https://jobs.dou.ua/companies/readdle-inc/
The job ad is no longer active
Job unpublished on
9 September 2020
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