L3 Support Engineer (CG) (offline)
Responsibilities:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Perform code changes to fix issues, where appropriate without development team engagement
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train L1 Production support team on issues resolution
- Document key findings, run books, operating procedures, etc.
- Work through incident management tickets to their resolutions
- Configuration of environment with dev/infra team
- L3 support model with 24x5 shifts and support production releases overweekeds
Mandatory Skills:
- Good English and communication skills
- Proactive and self-motivated team player with strong problem-solving skills
- Experience work with Java applications (setup, maintenance, support, troubleshooting)
- Shell-scripting, basic commands on Unix
- Working with SQL scripts (writing, understanding errors)
- Basics of Networking protocols
- Jira, Confluence
- uDeploy
Nice-to-Have Skills:
- J2EE development background is a strong plus
- JavaScript
- Oracle DB
- AppDynamics
- WebSphere
- CI tools (TeamCity)
About Luxoft
Luxoft is a high-end application outsourcing provider of choice and a trusted technology advisor to Global 2000 and medium-sized growth companies that apply compelling technologies to obtain leadership positions in their respective markets.Luxoft today finds the Best talents, proposes career growth & employment benefits. Our teams are involved in high complicity & innovative projects for the Top leaders companies around the Globe.
Company website:
https://career.luxoft.com/locations/ukraine/
DOU company page:
https://jobs.dou.ua/companies/luxoft/
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