Customer Success Manager- CSM (BIG ADVANCE FOR GAMERS) $1000-1400

We help top gaming studios and many other leading brands on many industries to analyze their users' feedback and turn this important data into actionable insights that help grow business.

Join our team as a Customer Success and be the go-to person for our customers! You'll onboard new clients, train platform users, and provide top-notch support. You'll set up and maintain customer accounts and build strong relationships. Using your product knowledge, you'll provide insights and reports to ensure customers get maximum value from our tool. You'll collaborate with the sales team and represent the voice of the customer to improve our products and processes.

Requirements:
-Native or fluent English speaker - Must
-The ability to work independently and as part of a team- Must
-Previous experience as a CSM OR Support in SaaS- Must
-If you're a gamer and know your way around social media (Steam, Discord, Reddit) - it's a BIG advance!

It's also an advance if:
You're a strategic thinker who is equally comfortable with routine tasks and out-of-the-box tasks.
You know your way around Excel and search operators and can provide step-by-step training and assistance to our clients.
You're a team player with strong analytical skills, able to turn data into insights.

Come join our fun-loving and hardworking team today!

About Great people LTD.

Our AI Driven User Feedback Analytics Platform was founded with the mission of enabling companies to bring the voice of their users to the decision making table. We help top gaming studios and many other leading brands on many industries to analyze their users' feedback and turn this important data into actionable insights that help grow business.


Our platform gathers real-time user feedback from anywhere on the open web and from internal data sources, analyzes the data so that you can take a proactive approach in planning ahead your upcoming roadmap while also reacting to your players’ feedback.


Our serves different departments within your studio, customizing the analysis, reports and alerts to the needs and requests of each unit.

Company website:
https://www.affogata.com/