Software product support specialist (offline)

We are looking for a product support specialist for the international technical support of one of our own products, a complex B2B corporate security solution. In our team, you can get a great experience with different environments and cloud OS.

Job description:
• Support user inquiries on IT issues via phone / email / ticketing system and provide remote assistance.
• Provide high-quality customer service to customers by building relationships and trust through appropriate communication and responsive services.

Requirements:
• 3+ years of experience with Windows OS: Windows Server, IIS, Active Directory, DHCP servers.
• Good grasp of Linux OS.
• Experience in configuring DNS, DHCP and Firewall.
• Network troubleshooting skills.
• Knowledge of MSSQL is a plus.
• Knowledge of cloud computing platforms is a plus.
• Ready to research and learn new technologies.
• English: upper intermediate — speech and writing.
• Good communication skills.

We offer:
• Competitive salary.
• Stable job.
• Comfortable office in the city center.
• Opportunities for professional growth.
• English lessons.
• Friendly and very professional team.
• Long-term employment with 20 working days paid vacation and other social benefits.