Lead IT Manager (offline)

What will you be doing?

- Manage IT team
- Provide technical leadership to define IT system architecture based on best practices;
- Working closely across all organization to provide IT services;
- Work closely with DevOps and Security teams;
- Work with team on below activities:
- Integrate services to OKTA;
- Automate all routine manual processes;
- Run Jamf/MDM;
- Run Service desk system;
- Create IT policies;
- Build assets management process;
- Be involved in all process and operation activities of the IT team;
- Drive daily standups;
- Run new offices and build the most modern and secure office networking;
- Support existing SaaS application platforms (GSuite, Zoom, and Slack, Github, AWS, etc).

What are we looking for?

- 3+ years as a Lead IT engineer or IT manager;
- Knowledge of networking;
- Experience with OS Mac-based, Linux, Windows;
- Experience GSuite, Jira/Confluence, GitHub;
- Experience with assets management;
- Experience with monitoring tools (Zabbix, Prometheus, etc);
- Upper-intermediate English (both written and spoken).

What skills come in handy?

- ITIL, G Suite, Okta certifications;
- Basic Agile knowledge;
- Basic experience with cloud providers(preferable AWS, Azure, etc);
- Experience with configuration management tools like Ansible, Chef, etc;
- Experience with Atlassian products(Jira, Confluence);
- Experience with building Chatbots;
- Experience with Okta.

Benefits

- Work on interesting and challenging projects, while building a pioneering software category;
- Great atmosphere, with the vibe and energy of a high-growth tech company;
- Competitive salaries;
- Close collaboration between UA and US team members;
- Ultramodern offices in the heart of Kyiv (Parus);
- Flexible working hours;
- Complimentary dinners (like Pizza Friday!);
- English classes and an immersive English-speaking work environment (we have a lot of native speakers at the office);
- Ability to travel to the US;
- Corporate activities and parties;
- Dedicated wellness area in the office;
- 20 working days of paid vacation;
- 15 days of paid sick leave;
And, of course, we use Surprise internally!

About Surprise.com

Surprise.com is the world’s first and only SuccessOS™. We believe that driving organizational success by improving performance at the individual level represents our greatest opportunity to positively impact the way people live and work.

We’re committed to hiring builders who are inspired by our team’s guiding principle: to derive a tremendous sense of purpose from the inner quest for excellence itself. We take pride in developing deep user understanding, obsess about the details, and go the extra mile to show our users we love them. We are first and foremost customer driven — engineering, product and design collaborate as equals to create a phenomenal end user experience. We’re also home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat.

Headquartered in San Mateo, California, Surprise.com is currently building a team of the best engineers, designers, and technologists in both Kyiv and Lviv (we are already ~100 strong).

Surprise.com offers the following benefits:
• Competitive salaries and equity
• 20 working days of paid vacation
• Ultramodern office in the heart of Lviv (Magnus) and Kyiv (Guliver)
• English classes
• Fruits and dinners
• And, of course, we get Surprises internally

Company website:
https://surprise.com/

DOU company page:
https://jobs.dou.ua/companies/surprise-com/