IT Support Specialist (Junior) (offline) $600-900

Your role

Logging requests and analysis of causes of malfunctions of user workstations
Remote technical support for users in the area of system software, application software and hardware and peripheral devices
Close cooperation with 2nd and 3rd line support
Handling of ITSM requests in accordance with ITIL practices
Monitoring of open tickets and informing users of their current status
Your skills

Very good interpersonal and communication skills (communicativeness, openness, empathy)
Good organization of own work
Good command of spoken and written English
Knowledge of MS Windows operating systems
Good knowledge of computer hardware construction and basic configuration elements
Knowledge of MS Outlook and Teams application configuration and MS Word, MS Excel functions
Practical knowledge of MS Active Directory service

About Sii Ukraine

Sii Ukraine is a part of Sii Group — one of the largest international IT, engineering, digital & BPO services vendors.

We support our clients within the scope of testing, software development, infrastructure management as well as system integration and system maintenance. We specialize also in the industrial automation, we offer advanced solutions in the areas of mechanical and electrical engineering, process control and production management.

We execute various projects for leading worldwide companies from such sectors like automotive, healthcare & life science, financial services, banking and insurance, retail, logistics, consumer products, hi-tech, electronics, industrial engineering, public and utilities.

Company website:
https://siiukraine.com/

DOU company page:
https://jobs.dou.ua/companies/sii-ukraine/