VoIP Support Engineer (offline)

Required skills

— at least 5 years of proven VoIP experience (SIP) — is a must
— experience troubsleshooting SIP, WebRTC, managing SIP trunks, VOIP systems installation and configuaration (Asterisk/FreePBX) — is a must
— dialplan programming, experience with AMI/AGI/ARI interfaces, network traffic packet capture and further analyzis — is a must
— knowledge with Bash/Python/PHP/Perl scripting skills — Python is an advantage
— experience with monitoring and alerting systems (Prometheus, Zabbix, Grafana or similar) is a must
— proven experience working with Unix systems
— B1/B2+ English level, all interviews we’ll run in English — is an advantage
— experience with Kamailio/OpenSIPS, rtpproxy/rtpengine — is an advantage
— anything of DevOps stack, e.g. tools like Docker, Terraform, Ansible/Puppet and so forth — is an advantage
— experience with Google Cloud Platform and its APIs — is an advantage

We offer

Team of strong IT professionals working in a dynamic start-up environment
The great chance to gain experience by communication with professionals
Big amount of knowledge-sharing practices and sessions
Centrally located an office near metro station
Competitive salary, reasonable and fair working conditions, flexible schedule

Responsibilities

— building SIP solution architectures for multi-PBX environment
— close cooperation with trunking providers, issue reporting and helpdesk
— managing large inventory of phone numbers, call performance checks, quality checks
— managing client’s requests (helpdesk) w/ Servicenow and soon with our proprietary ticketing system
— prioritize and resolve incidents/request tickets, including escalation of urgent issues to the higher-level team or partners
— monitoring and maintaining production PBX servers, call center performance, KPIs
— being involved in new systems development, design and architecture decisions

About SpaceWhale

SpaceWhale is a global IT company. We develop and provide tech solutions that change everyday lives, transform industry insight, and create leading-edge products.

As we continue to grow, we’re building a diverse team where every member can explore, learn, and flourish.

We strive for perfection while putting our people first. Thus, our benchmark solutions are born in a creative and supportive atmosphere.

We have brought together some of the brightest minds in development and marketing to tackle essential challenges:

▪ Design technology solutions that both change our clients’ businesses and the world;

▪ Create campaigns that start trends and push products into the global spotlight;

▪ Transform industry insight and experience into game-changing products;

▪ Integrate the latest security practices to protect data and build trust;

Join us! And be a part of the change with SpaceWhale 🚀

Company website:
https://www.space-whale.io/

DOU company page:
https://jobs.dou.ua/companies/spacewhale/