Technical Support Engineer (offline)

The company is continuously developing to meet the highest demands of our customers. As a result, in 2020, StarWind Software has been recognized by Gartner Peer Insights ‘Voice of the Customer’ for HCI as a vendor with the highest rank. We constantly work on the further development of our existing products as well as the introduction of new technologies in the industry. Therefore, this position would be a perfect upgrade opportunity for system administrators and helpdesk engineers.



We offer:

Of course, an interesting, responsible, and challenging job
Cozy office in Kyiv city center near Pecherska station
Medical insurance
A friendly team of experienced engineers
EMEA (CET) or US (EST) working hours on the choice
24 paid vacation weekdays per year
Remote work opportunity
Job responsibilities:

Providing L1-L3 technical support to users and partners via email, web conferencing, and the phone
Analyzing, clarifying, and resolving customer queries
Investigating technical issues, troubleshooting and diagnosing root causes
Researching, deploying, and configuring different environments with specific software and hardware parts
Composing knowledge base articles and technical documentation
Collaborating with other teams
Required:

Fluent English (both spoken and written) and the ability to communicate effectively in English via both phone and e-mail
Understanding and basic knowledge of storage, networking, and virtualization technologies
Experience with administrating/maintaining Windows or Linux based environments
Confident communication skills - work with globally distributed customers
Strong analytical and problem-solving skills, proactive and innovative thinking (masters degree in googling)
Preferred:

Experience in providing support to customers on their live production systems
Experience in working with storage and backup infrastructures
Experience with virtualization platforms such as VMware, Hyper-V
This is an exciting and challenging role with extraordinary growth opportunities!

About Object First

Object First is an international group of companies specializing in providing an innovative and immutable backup solution tailored for Veeam backup and replication using object-based storage

Company website:
https://objectfirst.com/