L1 Technical Support Engineer (offline)

Required skills

Skills:
· At least 1 year of experience in support
· Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers;
· Excellent communication, troubleshooting, and problem-solving skills;
· IT-related education and technical background;
· Experience with support systems (Freshdesk, Zendesk).

As a plus

Would be an advantage:

· Cloud services support experience;
· Understanding of CRM / ERP / Business applications;
· Experience in B2B software development\support\implementation;
· Experience in MS Exchange, MS Office365 and MS Outlook administration or support;
· Experience in MS Azure and Azure Application Insights telemetry analysis or other application logs investigation and interpretation.

We offer

Benefits & Perks:

· A friendly, informal, and knowledge-sharing environment with open-minded people around you;
· Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
· Dynamic opportunities for professional growth;
· Unlimited paid vacation yearly;
· Unlimited days of WFH;
· Great medical insurance;
· Corporate activities including corporate trips, skiing, parties, and other team-building events;
· Partly or fully paid extra professional training and courses (when needed);
Office location: nearby Olimpiyska metro station.
Please note! We are providing assistance with moving for job seekers from other cities in Ukraine (payment for realtor consulting and 1 month of rent — not more than $ 1000 in total)

Responsibilities

Responsibilities:

· Provide the 1st line of application technical support for the company’s SaaS customers;
· Directly collaborate with the company’s internal teams;
· Write support knowledgebase articles;
· Available to work in morning (9:00 — 18:00) and evening shifts (15:00 — 24:00)

Project description

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. Covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute and lead your growth strategy. We are a US-Ukrainian software development company, headquartered in the US