Technical Support Engineer (network security product) (offline)
◾️ ABOUT THE PROJECT
Cato is the world’s first SASE platform, converging SD-WAN and network security into a global, cloud-native service. Cato optimizes and secures applications accessible for all users and locations. Using Cato, customers easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and cloud applications, enable secure branch Internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.
Specialization: Network security
Headquarter: Tel Aviv, Israel
Experience: From 2015
Team size and structure: 10 Engineers
◾️ WHAT WE’LL EXPECT FROM YOU
Key qualification:
– Has 2 years or more experience working as a Support Engineer (L1-2)/Network Engineer
(required)
– Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
– Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
– Experience with VPNs, IPsec, BGP, security protocols, and standards
– Familiarity with WAN/SD-WAN/ MPLS networks
– Great troubleshooting abilities and passion to dive into complicated technical problems in real
production environments
– Experience working with Cloud, SaaS technology provider (advantage)
– Excellent oral and written communication skills with a passion for working with customers
– Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness
to manage multiple simultaneous projects
– Ability to work with globally dispersed, cross-cultural team
– English at least Upper-Intermediate +
Responsibilities:
– Own and manage customer issues and see problems throughout the resolution
– Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping
positive, and “can-do” attitude
– Work directly with R&D and Product Management on customer issues upon full resolutions
– Be a focal point for the customer’s need and become a trusted advisor with customers by deeply
understanding their business and aligning their needs with our solutions
– Nurture the relationship with the customer through ongoing communication and periodic
meetings
– Act as a customer advocate internally while effectively collaborating with internal teams
including product management, engineering, sales, and finance
– Track and monitor customer status and identify both areas of concern and growth opportunities
– Be a part of building and expanding the company’s Global Support Services
◾️ ABOUT THE COMPANY
AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.
Headquartered in Israel, AllSTARSIT operates development hubs across the whole CEE Region (Poland, Ukraine, Romania, and Bulgaria), and Dubai, and has sales offices in Israel, the UK, Germany, and the United States. The company has over 700+ talented Software Engineers spread across all locations.
AllSTARSIT expertise covers a variety of industries:
– Cybersecurity
– InsurTech
– AdTech
– Healthcare
– AI/Machine Learning
– Telecommunications
– Real Estate
– IoT
– Mobile
– Fintech
In AllSTARSIT we create a unique working atmosphere at our spacious and cutting-edge office in Warszawa that encourages professional growth, sharing ideas, and celebrating mutual achievements.
We are proud of our team and offer you to become a member of AllSTARSIT!
Cato is the world’s first SASE platform, converging SD-WAN and network security into a global, cloud-native service. Cato optimizes and secures applications accessible for all users and locations. Using Cato, customers easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and cloud applications, enable secure branch Internet access everywhere, and seamlessly integrate cloud data centers and mobile users into the network with a zero-trust architecture.
Specialization: Network security
Headquarter: Tel Aviv, Israel
Experience: From 2015
Team size and structure: 10 Engineers
◾️ WHAT WE’LL EXPECT FROM YOU
Key qualification:
– Has 2 years or more experience working as a Support Engineer (L1-2)/Network Engineer
(required)
– Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
– Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
– Experience with VPNs, IPsec, BGP, security protocols, and standards
– Familiarity with WAN/SD-WAN/ MPLS networks
– Great troubleshooting abilities and passion to dive into complicated technical problems in real
production environments
– Experience working with Cloud, SaaS technology provider (advantage)
– Excellent oral and written communication skills with a passion for working with customers
– Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness
to manage multiple simultaneous projects
– Ability to work with globally dispersed, cross-cultural team
– English at least Upper-Intermediate +
Responsibilities:
– Own and manage customer issues and see problems throughout the resolution
– Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping
positive, and “can-do” attitude
– Work directly with R&D and Product Management on customer issues upon full resolutions
– Be a focal point for the customer’s need and become a trusted advisor with customers by deeply
understanding their business and aligning their needs with our solutions
– Nurture the relationship with the customer through ongoing communication and periodic
meetings
– Act as a customer advocate internally while effectively collaborating with internal teams
including product management, engineering, sales, and finance
– Track and monitor customer status and identify both areas of concern and growth opportunities
– Be a part of building and expanding the company’s Global Support Services
◾️ ABOUT THE COMPANY
AllSTARSIT is an international Software R&D, Technical Support, and Talent Acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, fintech, telecommunications, media, and more.
Headquartered in Israel, AllSTARSIT operates development hubs across the whole CEE Region (Poland, Ukraine, Romania, and Bulgaria), and Dubai, and has sales offices in Israel, the UK, Germany, and the United States. The company has over 700+ talented Software Engineers spread across all locations.
AllSTARSIT expertise covers a variety of industries:
– Cybersecurity
– InsurTech
– AdTech
– Healthcare
– AI/Machine Learning
– Telecommunications
– Real Estate
– IoT
– Mobile
– Fintech
In AllSTARSIT we create a unique working atmosphere at our spacious and cutting-edge office in Warszawa that encourages professional growth, sharing ideas, and celebrating mutual achievements.
We are proud of our team and offer you to become a member of AllSTARSIT!
About ALLSTARSIT
AllSTARSIT is an international Software R&D and talent acquisition service provider established in 2004. The company specializes in software development services for clients across industries as diverse as cybersecurity, healthcare, Fintech, telecommunications, media, and more.Headquartered in Israel, AllSTARSIT operates development hubs there and also in Ukraine & the CEE Region (with over 700+ talented Software Engineers spread across all locations), and has sales offices in the UK, Germany, and the United States.
Company website:
https://www.allstarsit.com/
DOU company page:
https://jobs.dou.ua/companies/allstars-it/
The job ad is no longer active
Job unpublished on
17 June 2022
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