Technical Support Engineer / System Administrator (offline)

Miratech is looking for a Technical Support Engineer (L1-L2 ) to join our team, who will help us working on the users technical support.

Responsibilities:

L1 support including:
Maintenance of user workstations, telephony, peripheral and mobile devices; installation, commissioning, connection, diagnostics, troubleshooting, repairing.
Installation of OS, other software, troubleshooting.
Processing of Service Desk requests.
L2 support including:
Connect (POAS) - adding/removing users, access control, troubleshooting (mainly via CMS), backup control.
M-files (contracts) - adding/removing users, access control, troubleshooting, backup control.
1C (Candy, Payroll, ComSales) - adding/removing users, access control, troubleshooting, backup control - all at the level of MS database, access to servers.
M.E.Doc - adding/removing users, access control.
Ticket control and escalation if necessary.
Backup of QisX and 1C systems - backup control of MS databases, troubleshooting, if necessary.
English - at least strong Pre-Intermediate

location - Kyiv. hybrid work: periodic in the office, periodic remotely

We offer
Strong career opportunities for professionals
A variety of international projects and mobility across them
Career development support and professional certification opportunities
Competitive compensation, advanced bonus systems
Flexible working schedule with a remote possibility
Corporate, ial, and cultural event

About Miratech

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.

Company website:
http://www.miratechgroup.com

DOU company page:
https://jobs.dou.ua/companies/miratech/