Customer Technical Support Consultant (offline)

Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals.

Your profile:

You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. Ideally, your background is a combination of Dental Technician and IT Support (or strong on IT and a desire to explore the field of dentistry).

You should possess the following competencies:

Professional:

Full operational command of English, both verbally and in writing
Previous experience in support function
Advanced Microsoft Windows (XP, Vista, Win7 etc.) knowledge
General network knowledge incl. understanding the concepts of client-server installations
Database (Oracle and MSSQL) administration knowledge
User-level knowledge on CRM systems (is a plus)
A relevant IT education is an advantage

Personal:

Customer oriented approach
Strong technical interest and understanding of IT, software and engineering problems
Good communicator, with the ability to ask and listen - also to what is not being said
Intercultural competence
You will join our International Customer Support team based in Copenhagen, Kiev, New Jersey and Shanghai, giving telephone and online hardware and software support for advanced and market leading 3D scanner and CAD/CAM installations to our global customers. You will be based in Kiev. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, development and production both in Denmark and in our foreign offices.

Areas of responsibility:

Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events
General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up.
Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
Contributing to 3Shape's business by providing the industry's best Customer Support


We offer:

Comfortable work schedule (9:00-18:00, Monday-Friday)
Participation in promoting market-leading technology products for customers around the world
Lots of interesting challenges that will require your technical, analytical and communicative skills
A large possibility to influence your job
Constant professional growth and development
Work in unique professional, friendly and supportive environment
Competitive salary level (white)
Occasional trips to Western Europe
Convenient office location (near Politekhnic Institute metro station)
Good working conditions in comfortable office (not open space!). We provide our employees with opportunity and space for intellectual work. That is why each team has its own separate room
Medical insurance (including recreation services: swimming pool, gym, yoga, fitness)
English classes
Compensation of lunches
Annual paid vacation (24 working days) and paid sick leaves
Short working day on Fridays (till 17:00 pm) and Friday beer
Regular company events
Opportunity to become part of the success that 3Shape has created over the past 15 years


We will be glad to welcome you in our team!

About 3Shape

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
If you are looking for stability and confidence in your future, we are the right place for you.

Company website:
http://www.3shape.com/

DOU company page:
https://jobs.dou.ua/companies/3shape-ukraine/