Customer Support Agents (Live Chats) (offline)

What you will do
- answer clients' questions and help resolving the issues over live chat;
- participate in building Wirex multi-language knowledge base and community;
- be ready to accumulate feedback from the clients and share the product improvement ideas.

Shifts: 6 am — 4 pm, 8 pm — 6 am

Requirements
- Advanced/«strong» upper intermediate English (both verbal and written).
- Fast learner and flexible for changes.
- Not afraid of asking questions and sharing the ideas.
- Highly organized and self-disciplined.
- Able to understand clients' issues, questions and figure out the best fit solution.
- Capable of working under pressure and handling clients with negative attitude.

Will be a plus
- Experience in customer service or technical support.
- Familiar with Zendesk and Atlassian products.
- Passionate about bitcoins and technologies.

Benefits
- Semi-remote type of work with flexible business hours.
- Extended medical insurance & additional Сovid 19 coverage available after one month of cooperation with Wirex R&D.
- 22 business days of paid holidays a year.
- Paid sick leaves, state holidays and paid days on special occasions.
- Annual bonuses in .
- Sabbatical up to 3 months after more than one year of collaboration with the company.
- Fast career development.
- PE accounting and support.
- Free parking.

About Wirex

Wirex is a FinTech company based in the UK, with an extensive R&D center in Kyiv and offices around the world.
5 years, +3 million users, and $3 billion in transactions. Wirex has gone global – we’re present in 130+ countries and have offices in London, Kyiv, Toronto, Atlanta, Singapore, and Tokyo.
We unite traditional fiat and digital money into one app. We give our customers access to multicurrency accounts, crossborder transfers, and exchange services based on the blockchain.

Company website:
https://wirexapp.com/en-ua

DOU company page:
https://jobs.dou.ua/companies/wirex-ltd/