Middle Tech Support/ System administrator/ NOC Engineer (offline)

We are looking for a motivated and proactive NOC Engineer to join our growing team. The team is responsible for providing ongoing monitoring support to multiple high-loaded environments. Utilizing knowledge of the customer environment, the team delivers a timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures, and knowledge transfer.


Requirements:

- At least 2-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) – a must
- Good English language skills (at least intermediate spoken and written level) – a must
- Systems administration, automation scripting, and tech support skills
- Cloud computing and networking understanding
- Web applications and servers architecture understanding, HTTP, REST API
- Monitoring tools and principles
- Eager to learn and great customer service attitude
- Strong troubleshooting and problem-solving skills
- Drive to preventing incidents
- Willingness to work shifts (24/7) – at least 4 days a week


Preferences:

- Grafana, Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Zabbix, Nagios, Kubernetes


Responsibilities:

- Network, Infrastructure, Services monitoring
- Respond to incidents according to the incident management policy
- Finetune checks and alerts thresholds
- NOC toolset maintaining
- Service monitoring during the maintenances
- Performance reports (i.e. uptime, response times, and services status)
- Production quality control (end-users service level monitoring and ability to check it after changes take place)
- Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)

About GlobalLogic

GlobalLogic — лідер у сфері послуг із розробки цифрових продуктів. Ми допомагаємо нашим клієнтам проектувати і створювати інноваційні продукти, платформи і цифрові рішення для сучасного світу. Поєднуючи стратегічний дизайн, комплексний інжиніринг і експертизу у різних галузях, ми допомагаємо нашим клієнтам вийти на нові рівні можливого і прискорити їхній перехід до цифрового бізнесу майбутнього.

Company website:
www.globallogic.com/ua