Product Support Specialist (offline)
Best ever igaming project is looking for Product support specialist who will become important part of our ambitious team to storm the world markets together.
We know all the game rules, but we strive and successfully create our own, developing innovative solutions, and expanding the boundaries of established niches.
What you will do:
- Work with Head of Product Marketing with the verticals, monitoring performance, providing insights and recommendations for improvement across Technology/UX and Marketing;
- Work with the internal tech teams and other departments to finalise user stories & full product road map;
- Keep engaged and close to the tech teams, being involved in sprints on the development;
- Work with 3rd party integrations for payment solutions and casino content providers;
- Provide Product Training to Operations/Customer Support and Marketing teams.
- Create a highly user-focused backlog;
- Collaborate with your stakeholders to ensure an outstanding product and player experience;
- Deal with abusers and bonus-hunters in a casino;
- You will assist in discovering and defining customer impact metrics and feedback to further develop product strategy;
- You will assist with day-to-day PM tasks: requirement writing, release notes, making necessary backend technical settings.
What you need to get this position:
- 2+ years experience within iGaming industry ideally with Soft Swiss Platform;
- Ability to work with technical team to develop user stories and detailed requirements;
- Understanding of customer interactions and user journeys on desktop and mobile products and demonstrating a passion for continually improving customer experience;
- An understanding of technical systems architecture;
- Previous work with gamification, bonus, jackpots, tournaments etc.;
- You are a fast learner, self starter who knows how to leverage your resources;
- You demonstrate strong analytical and strategic planning skills;
- You have a proven track record for solving problems for others;
- You have an ability to juggle multiple priorities and thrive in a fast paced environment;
- You value and favor user needs and concerns over your own to inform product direction;
- You regularly use data to objectively evaluate ideas and assumptions.
We offer:
- Work in a new, modern office, m. Kontraktova Square;
- A team of strong, like-minded specialists, it is a pleasure to work;
- Corporate events for employees;
- Comfortable workplace, all special equipment;
- Coffee tea, fruits, cookies in the office.
We know all the game rules, but we strive and successfully create our own, developing innovative solutions, and expanding the boundaries of established niches.
What you will do:
- Work with Head of Product Marketing with the verticals, monitoring performance, providing insights and recommendations for improvement across Technology/UX and Marketing;
- Work with the internal tech teams and other departments to finalise user stories & full product road map;
- Keep engaged and close to the tech teams, being involved in sprints on the development;
- Work with 3rd party integrations for payment solutions and casino content providers;
- Provide Product Training to Operations/Customer Support and Marketing teams.
- Create a highly user-focused backlog;
- Collaborate with your stakeholders to ensure an outstanding product and player experience;
- Deal with abusers and bonus-hunters in a casino;
- You will assist in discovering and defining customer impact metrics and feedback to further develop product strategy;
- You will assist with day-to-day PM tasks: requirement writing, release notes, making necessary backend technical settings.
What you need to get this position:
- 2+ years experience within iGaming industry ideally with Soft Swiss Platform;
- Ability to work with technical team to develop user stories and detailed requirements;
- Understanding of customer interactions and user journeys on desktop and mobile products and demonstrating a passion for continually improving customer experience;
- An understanding of technical systems architecture;
- Previous work with gamification, bonus, jackpots, tournaments etc.;
- You are a fast learner, self starter who knows how to leverage your resources;
- You demonstrate strong analytical and strategic planning skills;
- You have a proven track record for solving problems for others;
- You have an ability to juggle multiple priorities and thrive in a fast paced environment;
- You value and favor user needs and concerns over your own to inform product direction;
- You regularly use data to objectively evaluate ideas and assumptions.
We offer:
- Work in a new, modern office, m. Kontraktova Square;
- A team of strong, like-minded specialists, it is a pleasure to work;
- Corporate events for employees;
- Comfortable workplace, all special equipment;
- Coffee tea, fruits, cookies in the office.
About BG Solutions
компания BG Solutions - холдинг, включающий в себя различные направления:образовательные проекты, контент-проекты, разработка ИТ продуктов. Все проекты сфокусированы на зарубежные рынки (Африка, Азия, Австралия, Канада, Япония)Company website:
bg.solutions
The job ad is no longer active
Job unpublished on
25 December 2020
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