Provider Experience Specialist (offline)

What You’ll Do:

- You will be responsible for the onboarding process, process implementation, and improvements to the processes.
- You will be expected to maintain documentation collection of each hire from day one.
- You will be an innovator and part of the training development phase of each clinician.
- You will coordinate every introduction meeting and weekly check in with our providers to ensure they’re supported will present Sprout to new hires.
- You will be essential in recording clinician’s availability throughout the week to take on new patients.
- You will play a major role on engagement level and satisfaction with each clinician by checking in.
- You will manage and review clinicians' work performance in order to build a strong and unique team.

What You’ll Need:

- Fluency in English: both written and spoken
- 2+ years of experience in Customer Support, Administration, Operations etc.
- You are organized and keep a record. You view this role as an opportunity to build a team from scratch and you use your administrative skills to keep track of all relevant information.
- You have awesome communication skills. You don’t just talk, but you know how to listen, how to ask the right questions, and you are attentive to the needs of others.
- You are attentive. You know that by checking in, it means that you understand where clinicians stand on a weekly basis, and this is important for the success of Sprout in the long run.
- You enjoy processes. You enjoy solving complex problems and like to map out issues that need to be resolved by implementing a project management tactic to tackle each one of them.
- You believe in our mission. You want to work for Sprout because you believe in the importance of accessible healthcare.

What we offer:

- A competitive salary
- Remote work
- Working hours by EST timezone (16:00 - 24:00)
- The opportunity to have an impact on performance and processes
- Being part of a team of hard-working, ambitious and caring individuals who will help you learn and grow professionally

Who We Are At Sprout Therapy

We realized there was something so clearly missing from Pediatric Therapy: technology. We are living in a hyperconnected world. Dinner, a taxi, a babysitter — are all just a click away. So why should care for our children be any different? Armed with a technology-first ethos, we set out to launch the first tech-enabled, integrated-care model for families with children who have Autism Spectrum Disorder. A place where technology was integrated into every aspect of the experience, whether that was online booking, digital healthcare records or 24/7 video chats with our care team. Because it’s about time that healthcare catches up with the rest of the world.

About N-iX

Sprout is a tech-forward provider of in-home and online Applied Behavior Analysis (ABA) and Speech Therapy. Our Mission is to provide highly personalized care in the environments most suited to help children with unique needs.
Sprout was founded in 2019 to fundamentally change how patients and physicians experience healthcare. We were tired of watching everyone around us — patients and physicians alike — begin to resent the healthcare experience in the United States.

Company website:
https://www.joinsprouttherapy.com/