Technical Support Engineer (offline)

Must-have skill-set:

Fluent English;
Experience in Technical/Customer Support for 3 years and more;
Experience in Linux/UNIX environments;
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.);
Strong troubleshooting skills;
Desire to learn, research, and develop;
Customer oriented and responsible attitude.

Will be a great plus:

Experience in support of network security software products;
Experience in Linux script languages (PERL, shell);
Technical background;
Experience with native speakers;
International exchange programs participation.

What you will do:

Supporting customers via email and over the phone and through webcasts, guiding customers and Sales Engineers in product installation, operations and troubleshooting;
Maintaining and updating the knowledge base, participating in the buildup of the support organization;
Apply the latest and greatest customer happiness practices;
Introducing support methodologies and tools;
Working in tight integration with the US based support center.

We Offer:

Flexible schedule, possibility to work remotely;
State-of-the-art offices (feel it! https://jobs.dou.ua/companies/supportyourapp/photos/). It is considered to be the best workspace in June 2019, according to «The Village»;
Compensation in USD;
Professional growth;
Paid intensive training and trial period;
Great management with no bureaucracy;
Good bonuses for referring friends (referral program);
SupportYourApp Medical Policy;
Coffee, tea, candy, season fruit, and vegetables;
Various sports events and team-building;
Partial compensation for SportLife membership;
Corporate Library;
Occasional business trips.

Who are we?

We are SupportYourApp, leading customer support outsourcing company. We work with 25 countries and provide BPO solutions to IT companies in 31 languages. There are amazing startups as well as leaders of the IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills.

About SupportYourApp

SupportYourApp is a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time.

We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

We’re interested in people’s professional growth and invest in their development: most of our management was promoted within the company.

Working at SupportYourApp includes:

Team of like-minded peers
Flexible schedule
Greenhouse conditions for self-development
Creative and unique art-office (https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/)
Opportunity to work remotely
Cooperation with the world-known projects
Mind-blowing corporate events and social activities
Casual cooperative work environment
Amazing team connectivity
Responsive management interested in your growth

If you’re looking to:

Polish your language skills
Help customers around the world
Meet warm, intelligent people
Maintain life-work balance

Apply now!

SupportYourApp is a global company, striving for diversity and inclusion. We welcome people with various backgrounds and experiences. Bring your unique personality and thrive with us!

Check us on:

Instagram: https://www.instagram.com/supportyourapp/
YouTube: https://www.youtube.com/SupportYourAppTV
Discover our manifesto: https://www.youtube.com/watch?v=qYb9-CXQoKQ
Read more on our website: https://supportyourapp.com/
Our social activities: https://supportyourapp.com/social-activities/

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Company website:
https://supportyourapp.com/

DOU company page:
https://jobs.dou.ua/companies/supportyourapp/