Support Specialist (offline)

There are about 13000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Russia, Ukraine, Poland, Romania, Great Britain, USA, etc.

All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.

The vacancy is for support levels 2 and 3.

Responsibilities:

• Support of business applications users, deep understanding of applications functionality and related business processes;

• Configuring and automation company's business processes workflow in business applications;

• Support of data integration processes with other corporate systems.

• Other related activities

Mandatory Skills:

SQL, Communications, Microsoft Excel

Nice-to-Have Skills:Windows Server, C#/.NET, XML, Programming Fundamentals, Java, HTML