CRM Business Analyst/Consultant (Middle/Senior) (offline)

Project description
As a part of our implementation team, you will manage the delivery of enterprise Salesforce-based cloud technology solutions or Salesforce-based products development for our clients. Our partner Salesforce is a top-class software company that provides an online solution for customer relationship management. It integrates all business processes - including marketing, sales, commerce, and service in one CRM platform.

Job Responsibilities
• Work with clients and end users to gather, understand, and define business requirements
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Requirements
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Experience documenting user stories and creating to-be process flow diagrams
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Experience using Salesforce or similar CRM Products to develop client or business solutions will be an advantage
• English — Upper-Intermediate , Advanced will be an advantage

We offer
• Competitive compensation depending on experience and skills;
• Social package — medical insurance;
• English courses;
• Massage in the office;
• Professional and career growth;
• Financial Stability;
• Friendly team and pleasant working atmosphere;
• Convenient office location in the center.

Про компанію Customertimes
Customertimes — US-based service IT company that specializes in consulting, development, integration, and support of the cloud solutions based on Salesforce, Heroku, MS SharePoint, and other platforms.

We deliver cutting-edge technologies and services to our client in Pharma, Life Science, CPG, Finances, etc. Our project teams develop the digital solutions that can force and improve the health care in different countries, upgrade the business processes in retail trade, add the new options to the industry of digital entertainment.

Сайт компанії:
customertimes.com

Сторінка компанії на DOU:
https://jobs.dou.ua/companies/ctdev/

About Customertimes

Customertimes is a global IT consulting company headquartered in New York City with offices in 11 countries. We specialize in the development and implementation of cutting-edge technology solutions for business transformation.

Our international team includes 1600+ skilled professionals. We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries.

Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector. Our clients include companies such as IQVIA, UPSA, L’Oreal, Dyson, Philips, Sharp, and Danone.

Company website:
https://customertimes.com/careers/

DOU company page:
https://jobs.dou.ua/companies/customertimes/