Technical Support Consultant for Sisense (offline)

Sisense (www.sisense.com), the cutting edge BI company, dedicated to be one step ahead of the market. We love innovation, we always seek better solutions and customer delight.Turning complexity into simplicity is our goal and we take no less than ‘WOW!’.

Established in 2004, Sisense has an office on Wall Street in New York City, in Tel Aviv and in Kyiv. Hundreds of businesses, from Fortune 500 companies to innovative start-ups, are using Sisense to crunch their data and uncover insights. ESPN, Sony, NASA, and Motorola are just a few examples of the leading companies who have chosen Sisense as their BI tool.

Responsibilities:
● Investigate technical problems and diagnose root causes
● Develop, design and propose solutions to meet technological and business needs for customers
● Provide reliable resolution of critical and high impact problems for customers
● Work with R&D and Product teams to meet customer requirements and improve our product
● Collaborate with end users to identify needs and opportunities for improved data management and delivery
● Manage projects internally as well as externally
● Present complex technical information to non-technical audiences
● Take part in the creation and maintenance of our knowledge based and community

Please pay attention to the working schedule: night shifts coverage (1 week: 00:00 – 08:00/ 1 week: 16:00 – 01:00).

Requirements:
● At least 1 year of experience with IT infrastructure and applications support
● Excellent English — communication, listening, presentation, and writing skills
● Some experience with relational databases (MS SQL, MySQL, Oracle)
● Data driven, analytical mind and excellent problem-solving skills
● Experience in creating and supporting infrastructure for SaaS systems
● Detail-oriented thought process with ability to prioritize and multitask
● Proven ability to motivate and work both independently and in a team environment
● Passion for support and helping others
● Strong desire to learn, grow and contribute to overall company values of collaboration and service
● Bachelor’s degree in Information Systems / Computer Science / Industrial Engineering / Management / Economics or equivalent

What’s in it for you?
● Variety of knowledge sharing and training opportunities
● Unique working environment where you communicate and work directly with client
● Competitive salary
● Career and professional growth
● Possibility to work in a big and successful company
● Long-term employment with 24 working-days paid vacation and other social benefits
● State of the art, cool, centrally located offices with warm atmosphere which creates really

About Ciklum International

Ciklum (www.ciklum.com) is a leading global product engineering and digital services company, serving Fortune 500 and fast-growing organisations.

Headquartered in the UK, Ciklum has 4,000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies. Ciklum specialises in enabling digital transformation for some of the largest household names in the digital economy.

The Company empowers its clients and people to exceed their potential and pursue the extraordinary.

Join one of the top 10 employers in Ukraine, according to Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/