Technical Support Specialist (offline)

About: Our product is a B2B solutions for restaurant CRM. This system is used at restaurants (generally in the USA market) and includes a loyalty program, gift card, delivery service, shopping tracker, etc. It consists of the full mobile app for IOS and Android that's eCommerce enabled for e-Wallet and integrated online ordering.

Responsibilities:
Communicating with customers as tier 2 support;
Issue resolution;
Coordination with developers for level 3 repairs.

Requirements:
At least 1,5 years of work experience as a 2nd line technical support;
IT education;
Understanding of client-server architecture;
Knowledge of web/mobile applications lifecycle;
Basic knowledge of SQL;
At least Intermediate English level.

Would be a plus:
Working experience with APIs (Postman)

We offer:
Office conditions: cabinet structure, equipped kitchen, playroom, lunches delivery to the office.

Professional Development: free English courses, field-oriented conferences, access to company's library, free access to the corporate Udemy account, possibility participate and share your knowledge as a speaker in our internal meetups.

Benefits: 100% paid vacation and sick leaves, health insurance, relocation package, teambuilding activities and corporate parties, 4 O'clock Tea - time to gather, have a snack and chat

About Yael Acceptic

Yael Acceptic (Kharkiv and Kyiv)
DEDICATED SOFTWARE DEVELOPMENT TEAMS
We coordinate projects with our dedicated development teams.
The whole process is smartly arranged to maximize efficiency.
We offer a comfortable working environment, a convenient office location, opportunities for professional growth, flexible working hours, in-company English language training, paid vacations and sick leaves as well as various corporate events and holidays.

Company website:
http://www.acceptic.com/careers