Technical Operations Manager (Managed Services) (offline)

Responsibilities:

Maintain operational guides and methodology documentation

Manage problems and tasks

Manage incidents related to the application, database or middleware

Conduct Root Cause Analysis

Monitor security patches availability, assess risks and ensure timely deployment of patches

Review and approve changes as part of CAB

Create a maintenance window plan

Ensure resources are available for scheduled activities

Monitor and plan environment capacity

Provide introductory training to newcomers

Liaison with vendors for issues, bugs, etc

Define backup and data retention schemes

Work with Customer Support, Professional Services, QA and development teams to resolve application issues

Client interface for communications regarding Production Operations

This position requires being part of a 24/7 on-call support team.

Technical Experience & Requirements:

The TOM should have 5+ years of experience with the following abilities

Enterprise Linux systems administration at the level to understand principles of resource allocation and monitoring, system startup sequence, system configuration

Understanding principles of TCP/IP, routing, application network traffic balancing and failover

Oracle Weblogic or RH Jboss, Java application deployment and configuration including highly available configurations

Experience in managing applications with external authentication providers (i.e. LDAP, MS AD, SSO)

Java application performance issues analysis and liaising with development on the resolution

Scripting languages: SH, Perl or Python

Oracle Database administration skills

PKI/Certificates

Supporting large scale, mission-critical 7 x 24 solutions

Telecom- OSS/BSS domain experience is a plus

Oracle OCP is a plus

Understanding of Continuous Delivery and DevOps methods

Previous experience in automating large scale deployments of applications in a cloud is a plus (Openstack + Ansible)

Experience in developing monitoring agents for Nagios and Graphite is a plus

Excellent knowledge of ITIL

Team leadership skills, sufficient to lead the implementation of IT environments per design specifications

Excellent communication and team-building abilities

Leadership qualities such as conflict/issue resolution

Business-like presence and ability to interact professionally with Customers

Fluent English language as a principal business communication language.

We offer:

Opportunities for career development

Opportunities to make business trips (Europe, LATAM, Australia, Japan, etc)

Professional growth in the international business environment

Medical insurance for employees

Friendly atmosphere, sports activities and corporate events

Salary will be discussed individually with the successful candidate.