German customer support specialist (offline)

We are looking for a German customer support specialist to join our team in Kharkov.

Tasks:
- Dealing directly with customers by telephone and electronically (e.g. online chat and email)
- Responding promptly to customer inquiries
- Handling and resolving customer queries
- Obtaining and evaluating all relevant information to handle product inquiries
- Providing pricing and delivery information
- Directing requests and unresolved issues to the appropriate person
- Keeping records of any chat or email with customers and any actions taken

Requirements:
- German language Upper-Intermediate or higher (can read, correspond and speak in German)
- Experience in Customer Service , understanding of supporting process and principles
- Proven time management, strong organizational and follow up skills
- Proactive, customer focused, self-motivated, self-organized and responsible
- Attention to details
- Good abstract thinking
- Sales and marketing experience will be a plus
- English language knowledge is a plus

We offer:
- Long-term work in stable and predictable environment
- Flexible working hours
- Benefits package – vacation days, sick leave, sports, English courses
- Brand new and comfortable office in the center of the city (Universitet metro)
- Fresh fruits/cookies/coffee/tea/etc.
- Friday lunch

About Digifico

Digifico GmbH (Zurich) is a full-cycle product development company with an extensive expertise in building solutions for financial and banking services.

Company website:
https://digifico.com

DOU company page:
https://jobs.dou.ua/companies/digifico/