Technical Support Specialist (offline)

Required skills:
— 2+ years of experience customer service in a help desk, service desk, technical support
— Experience providing remote support for client, server, and web-based applications
— Ability to maintain a high level of confidentiality
— Upper-Intermediate level of Spoken and written English is a must
— Excellent written and verbal communication skills
— Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
— Flexibility to occasionally work outside of normal working hours. Position includes a 24*7 support rotation.

As a plus:
— Experience in CRM
— Excellent problem investigation and solving skills
— Stress resistant
— Responsible, initiative, self-organized, eager to learn
— Diploma, certificates or other IT designations

We offer:
— Lots of interesting challenges that will require your technical, analytical and communication skills
— Work in a unique professional, friendly and supportive environment
— Variety of knowledge sharing, training and self-development opportunities
— State of the art, cool, centrally located offices with warm atmosphere which creates good working conditions

You will manage lots of issues from internal customers all over the world on a daily basis. You will need to ensure that every issue is processed and fixed on time.
Our support team works closely with other R&D teams to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

Why joining us:
— Cutting-edge technology stack
— Team of strong IT professionals working in a dynamic startup environment
— Practices we follow: TDD, DI, CI\CD\CT
— Perspective to create complex and useful product from scratch using modern approaches
— Big amount of knowledge-sharing practices and sessions
— Centrally located office near Poshtova Square metro station with great view from our terrace
— Competitive salary, reasonable and fair working conditions, flexible schedule
— Medical insurance

Responsibilities:
— Daily supporting internal customers all over the world, handling complaints
— Providing appropriate solutions and alternatives within the time limits
— Providing prompt and accurate feedback to customers
— Collaborating with other teams in order to drive continuous improvement of internal and external processes
— Redirecting problems to an appropriate resource
— Stay current with system information, changes, and updates

Project description
Maxitech is looking for a highly motivated Customer Support Specialist to join our Support Department!
Maxitech is an R&D office of large international holding, building a portfolio of products linked to each other with the business goals they are addressing. Our project is long term and has stable financing. There are existing solutions for Marketing&Sales departments which are already in production and havе active phase of new functions development as well as start-up products.
Maxitech team’s target is developing software solutions maximizing the performance of the core business. Its users make thousands of trades every month.

Maxitech R&D team’s target is developing software solutions maximizing the performance of the core business. The current team size is 130+ employees. We are looking for experts ready to bring their knowledge and contribute to building the new, best-in-the class, software product.
Our company headquarters is in Israel. We also have offices in 8 locations worldwide. R&D team is fully concentrated in Kiev.
We don’t do outstaff or outsource, we don’t have a „client” and don’t sell any service. We make qualitative software products to enable the business to become more efficient and successful.

About N-iX

Maxitech R&D team’s target is developing software solutions maximizing the performance of the core business. Current team size is 190+ employees. We are looking for experts ready to bring their knowledge and contribute to building the new, best-in-the class, software product.
Our company headquarter is in Israel. We also have offices in 8 locations worldwide. R&D team is fully concentrated in Kiev.
We don’t do outstaff or outsource, we don’t have a „client” and don’t sell any service. We make qualitative software products to enable the business become more efficient and successful.

Company website:
https://www.maxitechs.com/