Candidates 143
$1300 / mo
≈ $15600 / year net
Technical Support Engineer / L2 Support
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
- Second level of partner support, direction CMS
- Solving or escalating a partner's problem
- Jira/Confluence technology stack
- Kibana logs analysis
- Pentaho reporting
- Monitoring the operation of the Grafana system
- Working with SQL databases
Risk Manager. 01.2022-04.2022
- log analysis
- Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messengers, etc.
- Search and elimination of platform issues
- Coordination of payment requests for clients
- Analysis of journals, identification of non-standard patterns and discrepancies
- Identification and verification of customers, communication with the support service
- Monitoring of statistical indicators
- Processing a large amount of information in CRM systems
Communication manager. 08.2020-01.2022
- Creation of a support department
- Writing scripts for chat
- Recruitment and training of new employees
- Management of customer support and maintenance
- Processing of large amounts of information in CRM-systems
- Experience in work with web applications, CMS
- Manage and monitor systems to drive troubleshooting
Great experience working with people
Team management experience
I easily find a common language with people, I can explain complex things in simple words
I have skills in administration, recruitment
Quick understanding and learning abilities
Intermediate English (reading/writing)
Ability to work under pressure
$2000 / mo
≈ $24000 / year net
Customer Success
Ukraine · 3 years of experience · Upper-Intermediate ·Published today
Ukraine · 3 years of experience · Upper-Intermediate ·Published today
I started my career from Customer Success position and I know for sure there are no wrong customers - there are misunderstood ones. I believe that proper communication is the key to business (and life itself) success.
High level of soft skills.
High level of creativity and rich imagination.
Experience: Customer success manager, Project Manager, International Sales and communications.
Skills:
- Copywriting and public speaking (English/Ukrainian);
- Critical thinking;
- Communication;
- Marketing;
- Conflict management and problem-solving;
- Fast learning and deep engaging;
- Microsoft Office, Photoshop, Adobe Premiere Pro, Trello, Google Documents.
I also know how to write a song in Ableton and how to organize a video shooting crew for making music video.
Looking for interesting projects.
Launched an online store from scratch: found investors, profitable suppliers, created a company identity.
$2300 / mo
≈ $27600 / year net
Customer Support Team Lead/Operations Manager
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
I started working as a Customer Support Manager in September 2017. For 5 years, I was a CSM, Senior CSM, Quality Assurance Manager, and CS Team Leader.
For now, I am managing the international CS Team (Chinese-speaking) in a crypto mining company. We aim to provide efficient tech (mining-related) support to our customers in China.
During these 5 years, I have worked for Ed-Tech, Gambling and Mining projects. My responsibilities included:
1. Communication with customers from China (in Chinese), USA and Europe & handling complex requests;
2. Building and maintaining strong, long-lasting relationships, working on customers’ loyalty.
3. Adaptation, onboarding and mentoring new-comers, off-boarding process for CS team and supply agents;
4. Quality evaluation and assessments, 1*1 meetings for the CS team aimed at improving the quality of the service;
5. Develop schedules, a motivation system within the team, including a personal development plan (moving from Junior grade to Middle, etc);
6. Setting & tracking main KPIs/OKRs;
7. Creating communication flow between departments to ease and speed up problem resolution and updates exchange;
8. Creating documentation, like CS instructions and notes, product descriptions;
9. Identifying bottlenecks and complex areas in processes, cooperating with teams to find the best solution;
10. Cooperating with the Product Team, took part in hypothesis testing.
In August 2022, I completed a Brand Management course, and am actively implementing the knowledge gained there into the work, for example in terms of communication strategy & tone of voice. Besides that, now I understand how branding works and how important it is, starting from the identification of company’s values to interaction with different TAs at each level of brand development.
I am ready and able to learn fast as well as share my ideas and experience.
Created a full employee life-cycle for supply agents, which included hiring, onboarding, adaptation, development, and off-boarding.
Made significant improvements to an existing quality assessment system that could efficiently evaluate the performance of each member of the team and the team as a whole.
Set up relevant OKRs that corresponded to the current stage of project development, thus giving the team an understanding of what to focus on to get the maximum profit.
Connected CS Team and Business Team so that the company's tone of voice could truly represent the company's values and policies.
Would like to join a company with transparent & ecological internal policies and growth opportunities where I can both apply and improve my experience and skills.
$1000 / mo
≈ $12000 / year net
Sales & Support
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published yesterday
Private Enterprise
10/2022 - Present
Calling and messaging clients about the information about services, responding to asked questions, serving 5-10 customers per day, explaining every option from the list of services, advertisement, maintaining statistics, register clients for consultation
Content Manager/
Social Media Administrator Private Enterprise
10/2021 - Present
Social Media posting,SMM Management,contact with co-workers to hand out tasks,DM responding, developing of new marketing ideas, advertisement,processing of cooperation proposals, maintaining reports and statistics on subscriber activity
LANGUAGES
1.Ukrainian - Native or Bilingual proficiency 2.English - Full professional proficiency 3.Russian - Native or Bilingual proficiency 4.Spanish - Elementary proficiency
$1500 / mo
≈ $18000 / year net
Technical Support, Tier 3/ L3
Ukraine · Kyiv · 4 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 4 years of experience · Advanced/Fluent ·Published yesterday
· Microsoft SQL Server management, DB backup and recovery
· CAD/CAM Software Troubleshooting
· PC Hardware Troubleshooting
· Local Network Troubleshooting
· Internet Issues Troubleshooting
· Setting Up and Repairing Medical Devices/Software
· Windows Administrating
· Using CMD, PowerShell, Win Registry, Reliability Monitor, different logs etc.
· Writing Technical Documentation
· Profesional written business communication skills used with colleagues and customers via Jira, Confluence, emails, etc.
· Video calls with end-users as a part of extra support in urgent cases
Data Technical Support Manager at a SaaS company (3 yrs) + 1 yr as Associate PM
· Analyzed work and searched for solutions to API problems, services, and reading logs using Kibana and Grafana to debug problems
· Created an alert manager in Slack for troubleshooting
· Added sources to monitoring, using MS Azure Storage
· Crawlers tech support
· Tech support for the operation of API data providers, using providers' Query Languages
· Analyzed the profit of connected sources via the Amplitude ·
· Postman user experience for creating and maintaining API.
· Written tech documentation in Notion.
· Duty at the dev team for troubleshooting services.
Languages: HTML, CSS, XPath, SQL, C#/.NET and Python (beginner, OOP oriented)
OS: Windows
IDE: VS 2019, VS Code, Jupyter
Other technologies and tools: JSON, Chrome DevTools, Fiddler, Postman, MS Azure Storage, MS SQL Server, SSMS, Kibana, Intercom, Jira, MS O365
- Docker and container orchestration. How to create and manage containers;
- Command line experience in bash;
- Created 2D games using Python;
- Created HTML pages
- Created a crawler for e-commerce using .NET
- Italian written/speaking skills A2
These days, I'm curious about deep data analysis with Tableau and Power BI, UI/UX methodologies and Product Management
- self-studying and team-playing at the same time.
- clearly formulated tasks and their implementation.
- looking deeply, finding the cause of the problem and then solving it comprehensively, and not superficially.
- providing communication between Customer Support/Success team and R&D, or only in R&D department
- working in the office of the product company/project (preferably)
Not interested: in excessive bureaucracy, micromanagement, or a hostile work environment, communication directly with end users in B2C, night shifts
$1800 / mo
≈ $21600 / year net
NOC/Technical Support Engineer
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published 24 April
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published 24 April
• Глибоке розуміння продуктів та сервісів компанії, а також уміння ефективно спілкуватися та спілкуватися з різними клієнтами(B2B, B2C).
• Вміння працювати в команді та швидко адаптуватися до змін у робочих процесах та технологіях.
• Відмінні комунікативні та міжособистісні навички, включаючи вміння слухати та ефективно вирішувати конфлікти.
• Вміння документувати процеси та проводити аналіз даних для оптимізації робочих процесів.
• Прагнення до професійного розвитку та вдосконалення своїх навичок та знань у галузі технічної підтримки.
• Реєстрація та участь у вирішенні інцидентів, що виникають при роботі ІТ- систем та обладнання.
• Введення та дотримання SLA згідно стандартів компанії.
• Здійснення технічної підтримки по внутрішнім та зовнішнім продуктам компанії.
• Цілодобовий моніторинг систем, архітектури та доступності сервісів.
• Швидке знаходження причин проблем і шляхів їх вирішення.
$3000 / mo
≈ $36000 / year net
Technical Support Lead
Ukraine · Kyiv · 2.5 years of experience · Pre-Intermediate ·Published 24 April
Ukraine · Kyiv · 2.5 years of experience · Pre-Intermediate ·Published 24 April
Position: L2 Technical Support
Solving customer problems, monitoring and analyzing problem situations and bugs
Main tools: Kibana ElasticSearch, Grafana, Zabbix, Redmine(ticket system), DBeaver(PostgreSQL), Postman
2. Appmaster.io (USA, No-code platform) 5 month
Position: Customer Success Engineer
Solving customer problems, testing clients bussines processes, communiocate in Telegram, email, , testing clients application IOS/Android/Web
Main tools: AppMaster.io no-code platform, Postman, work with API, PostgreSQL.
3. Bank Pivdenniy, from 2023 to the present
Position: L3 Technical Support
- Solving technical issues of the bank's clients
- Setting up and monitoring alerts from Grafana
- Experience with SOA(Sevice-oriented Architecture with enterprise service bus) architecture
- Working with the Oracle database in Oracle Database Developer
- Custom ticker system + Jira/Confluence/Skype/Outlook
- Grafana/Elasticsearch on k8s clusters
- Reading logs from the client's frontend
- Work in accordance with SLA priorities
- Understand the application architecture and principles of Kafka/RabbitMQ/Redis
- Communication with SQL/back-end/front-end/IOS/ Android developers, analysts
$1000 / mo
≈ $12000 / year net
CRM Specialist
Ukraine · 2 years of experience · Intermediate ·Published 24 April
Ukraine · 2 years of experience · Intermediate ·Published 24 April
Effective Time Management
Fast Learner
Ability to Multitask
CRM strategy development
Data analysis
Database segmentation
Performance reporting
Project management
Cross-functional collaboration
communication
Reported on communication performance resulting in optimizedcommunication
and customer behavior
Collaborated with Design and Brand teams to create on-brand content
Supported other customer-facing departments with guidelines on customer
engagement
$2000 / mo
≈ $24000 / year net
Application support engineer/QA automation
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Application Support Technician
Java(Maven), Postman (REST API), SQL (Postgres), GitHub, Grafana, Jira, Kibana (Debugging), Python (Selenium/Requests/Pytest), Azure ServiceNow, Swagger, Zendesk & Salesforce.
L2 Technical support
•Taking care of the most sophisticated problems that were reported.
•Proper investigation in accordance with the set standards in the company.
Shift Lead
•Escalating the most critical issues to the Dev teams and management.
•Assigning and sorting tickets among the team members on shifts.
•Being on the cutting edge of all the ongoing problems.•Escalating the most critical issues to the Dev teams and management. •Assigning and sorting tickets among the team members on shifts.
Technical Support Professional
•Working as L1 support with external/internal vendors and B2B partners.
•Reporting bugs/release issues and forwarding requests to the relevant departments.
•Managing daily tasks by using Jira, Azure Devops, Grafana, Kibana, ServiceNow and different CRMs.
•Work shoulder to shoulder with Dev teams to meet ETA for vendors.
•Meeting an SLA on assigned tasks and supervising other teams for the same.
$1300 / mo
≈ $15600 / year net
Senior technical support engineer
Ukraine · Kyiv · 10 years of experience · Intermediate ·Published 23 April · In passive search
Ukraine · Kyiv · 10 years of experience · Intermediate ·Published 23 April · In passive search