Candidates 259

I bring over five years of diverse experience spanning roles in technical support, sales management, administration, and web development. My journey began as a Web Developer, where I actively engaged in the entire development cycle, emphasizing UX/UI principles for optimal landing page performance. Subsequently, I transitioned to roles such as Administrator, Sales Manager, and, most recently, Support Specialist/Team Lead.

Support Specialist/Team Lead (July 2019 - July 2022):

Provided top-tier technical support to clients in trading programs and operations, securing the top position among support departments in Eastern Europe for three consecutive periods.
Led a team, coordinating departmental activities, managing Jira, and implementing effective risk management strategies.
Received consistent positive feedback from clients, resulting in regular acknowledgments and bonuses for outstanding performance.

Sales Manager (December 2017 - July 2019):

Successfully managed the effective sale of complex financial products and services, achieving and surpassing sales targets.
Utilized customer relationship management strategies to actively engage in negotiations, close deals, and ensure client satisfaction.
Developed and implemented effective marketing and customer support strategies.

Administrator (July 2016 - August 2017):

Took on responsibilities spanning website administration, content creation, and social media management.
Contributed significantly to the company's online presence through effective web development, e-commerce, and SEO strategies.
Utilized graphic tools such as Figma and Photoshop for design and content editing.

Web Developer (December 2014 - June 2016):

Engaged in website development, scripting for a web crawler machine, and the creation of impactful landing pages.
Applied skills in web development and programming (HTML, CSS, JavaScript, Angular, Vue.JS, Node.JS) to optimize landing page performance.
Implemented interactive elements and animations for maximum impact and conversion.

I am now seeking an opportunity to leverage my diverse skill set and continue my professional growth in a dynamic environment. My extensive experience and commitment to excellence make me a valuable asset for any forward-looking team.

Risk and Antifraud Specialist
NDA - iGaming
04.2024 - 01.2026
- Identified technical issues within the payment infrastructure and escalated them to relevant technical or financial departments for resolution.
- Monitored and analyzed transactions to detect suspicious activities such as multi-accounting, bonus abuse, use of stolen cards, or falsified documents.
- Processed refunds and handled chargeback disputes in accordance with company policies and payment provider regulations.
- Verified customer documents under KYC procedures and validated payment methods following AML requirements.
- Ensured timely and compliant processing of customer withdrawals, adhering to company limits, policies, and regional regulations.
- Worked with a wide range of payment methods including credit/debit cards, e-wallets, cryptocurrencies.
- Team leading and management.
- Closely collaborated with Customer Support, Finance, and Compliance teams to ensure smooth and secure payment operations.
- Refresh of existing flows for monitoring and detecting fraud, and creation of new ones.


Customer Support Manager
Currency
09.2022 - 04.2024
-Full KYC procedure (including work with high-risk users);
-transactions check & approvals;
-detecting and resolving cases of fraud & suspicious activity;
-working with special databases for additional check;
-assistance in resolving issues between customer and support
-participated in improvements by generating problem-solving suggestions.


Traffic Manager
AdPartner (Display Ads, PPC)
10.2020 – 08.2022
- Correction and creation of creatives
- Advertising Operations & Traffic Management
- Working with different buying models including CPA, CPC/CPM, Revshare, API
- Team leading and management
- Researching and participating in the development of product and ad monetization mechanics
- Market and risk analysis
- Communication with VIP clients
- Reporting and analysis
- Work with databases

Social Media Marketing Manager
Freelance (Self employed)
09.2020 - 03.2021
Comprehensive promotion on Instagram
- Packing account: profile cap, highlights
- Full account management
- Creating a complete expedient strategy for promotion
-Determining our exact goals
- Compiling "Brand Legends"
- Ahead of our methods and rubrics
- Selection of topics by themes
- Examples of content
- Audience analysis
- Determining the target audience
- Search and analysis of competitors
- Creating content
- Content plan

Experienced English tutor with a background in online teaching and international communication. Skilled in working with clients in a remote environment, explaining complex information in a clear and structured way, and adapting communication to different needs. Active volunteering and existing skills to quickly absorb information. Comfortable using Google Workspace and online tools for scheduling, communication, and document management. Looking for opportunities in Customer Support, Customer Success, or remote client-facing roles where strong English communication and organizational skills are valued.

Operations-focused professional with 9 years of experience in content moderation, project coordination, customer support, and client-facing operations. Experienced in workflow coordination, quality control, stakeholder communication, and process improvement within international environments.

Background includes Trust & Safety operations, customer support, project delivery coordination, supplier management, and administrative processes. Fluent in Ukrainian and Russian, professional working proficiency in English (B2).

Open to Operations, Customer Operations, Trust & Safety, Project Coordination, Administrative Support, Back Office, and related roles.

• Обробка заявок від ініціатора;
• Підтримка клієнтів в телефонному режимі та чаті;
• Робота з підрядниками в телефонному режимі та чаті;
• Розсилка листів поштою (підрядникам, іншим департаментам)
• Досвід роботи з хмарною платформою Prengi (SaaS) для управління заявками, комунікації між відділами та бізнес-процесами.
• Отримання досвіду роботи як в офісному так і дистанційному форматі.
• Участь у нарадах (обговорення деталей роботи з керівництвом)

Serwis Naprawczy
Senior Support Specialist - 09/2023 to now
- Provide clients support for PCs and laptops hardware and software issues.
- Install and configure Windows OS and Mac OS.
- Provide support of PC peripherals and IT equipment.

Kosherny Service IT support
Head of department - 03/2020 to 08/2023
- Established and managed outsource desktop support for small business companies.
- Established and managed repair shop focused on IT equipment, including PCs, laptops, tablets, and smartphones.
- Handled day-to-day business operations, including inventory management, scheduling, and financial planning.
- Implemented Kanban management system in workflow.
- Implemented 5S system for workspaces and storage.

Specialist repair shop
Senior Support Specialist - 10/2018 to 02/2020
- Provided small business support for software and hardware issues.
- Installed, configured, and troubleshooted desktops, laptops, printers, and peripherals.
- Administered and supported Microsoft Windows and Office Suite applications.

Tehnomast service center
Repair Specialist - 12/2015 to 07/2018
- Provided support of PC hardware and software.
- Repaired electronics such as PC, laptops and smartphones.

Recover repair shop
Computer Repair Technician - 10/2014 to 12/2015

ADS repair shop
Repair Technician - 09/2003 to 08/2014

Head of the Customer Service Department
Responsibilities:

Built and managed the customer service department.
Developed strategic goals and objectives for the company and departments.
Planned departmental work, including goals, objectives, and development strategies.
Developed and adjusted motivational schemes based on KPIs.
Prepared weekly and monthly reports for senior management.
Participated in weekly strategic meetings regarding company operations.

Head of the Regional Development Department
Responsibilities:

Prepared supply agreements and service provision documentation.
Managed monthly and annual reporting.
Controlled product shipments and accompanying documentation.
Handled negotiations and sales planning.
Conducted business correspondence and complex paperwork.
Delivered presentations and maintained the client base.

Customer Support Specialist
Responsibilities:

Wrote e-mails and follow-ups after calls and meetings.
Worked with CRM system (Salesforce).
Prepared call lists and approved website users.
Created documentation within the zone of responsibilities

Experienced Merchant Support specialist in FinTech with hands-on expertise across the full payment lifecycle, including onboarding, moderation, transaction monitoring, and decline analysis. Strong knowledge of payment infrastructure configuration (PSPs, routing, fees, rolling reserves, holds) and payment flow logic. Proven ability to investigate and resolve transaction issues using tools such as Kibana and Elasticsearch, as well as manage tickets and incidents via Zendesk and Jira. Demonstrated experience in SLA adherence, incident management, and escalation handling, ensuring payment processing stability and performance. Effective in cross-functional collaboration with tech, product, compliance, and finance teams, with strong analytical skills, attention to detail, and the ability to operate in fast-paced environments.

· Senior Player Support Specialist - Keywords Studios · Full-time
12/2022 – 01/2026 · Katowice, Poland

-Handled 70–120 inquiries per day via live chat and ticketing systems (Zendesk, Helpshift) - accounts, billing, game progress, policy violations.
Resolved complex and escalated cases including conflict situations; maintained CSAT 4.5/5 and 100% QA pass rate throughout the entire period.
-Informally coordinated a group of 4–5 agents: distributed workload, acted as the first escalation point within the team, assisted with onboarding new staff.
-Initiated the creation of a team macro library, reducing ticket handling time; maintained the knowledge base in Notion.
-Prepared structured reports on recurring issues for management and the product team; proposed process improvements that were implemented by the team.
-Managed escalations in Jira, coordinated with development and Trust & Safety teams; maintained SLA compliance.
Moderated Discord servers, Reddit, and other community forums.


· IT Support Specialist - Teleplan / Reconext · Full-time
08/2021 – 05/2022 · Bydgoszcz, Poland

-Handled user requests via email, phone, and remote access; resolved technical incidents.
-Consulted employees and conducted training on hardware and software tools.


·Customer Support Specialist - JetPay.kz · Full-time
11/2019 – 07/2021 · Almaty, Kazakhstan

-Handled customer inquiries in Russian and English, including payment and transaction-related questions.
-Analyzed recurring requests and proposed improvements to internal processes.
-Participated in task automation using Excel macros.

Frontend Engineer with 4+ years of experience building scalable web applications using React, TypeScript, Vue, and Next.js.

Specialized in performance optimization, API integrations, and AI automation workflows using tools like Zapier, n8n, and AWS services.

Delivered measurable improvements including reducing page load times by up to 40% and optimizing large production codebases.

Open to remote frontend engineering opportunities focused on building high-performance digital products.

I am passionate about problem-solving, learning new technologies, and building scalable, user-friendly web applications and Automated systems. I am dedicated to troubleshooting issues, supporting users, and maintaining smooth system operations while staying up to date with emerging technologies and industry best practices.