System Engineers (offline)

Who are we looking for?
- A team player who can create consensus whilst also challenging ideas & assumptions
- A person eager to learn new things and willing to take initiative/ownership
- A self-motivated, customer oriented individual with strong analytical thinking & problem solving skills

What will you be doing?
- Install / configure / administer systems for both internal and customer use at both operating system and application level, remotely or on-site
- Monitor / ensure system performance
- Troubleshoot / solve problems
- Develop automation / testing tools and procedures
- Participate in projects to manage the solution design; work proactively to maintain a stable and viable architecture
- Stay current with technological developments; recommend ways of how your team can take advantage of new technology
- Document issues; put together information about procedures used on a repeated fashion
- Liaise with customers; participate in customer meeting / calls
- Evaluate and prioritize customer support cases (Jira Ticketing System)

REQUIRED SKILLS AND EXPERIENCE:
- At least 3 years of relevant experience with system administration including installation, maintenance, and support or an equivalent combination
- Experience in the Linux Operating System and in particular RedHat / CentOS distributions
- Experience in installation, configuration, management, optimisation of databases, mainly MySQL, Oracle and MS SQL Server
- Experience in Web and Application Server Tools administration such as Apache-HTTP / Apache-Tomcat / Nginx or Wildfly
- Experience in Networking: firewalling, VPN, TCP/IP, HTTPS, SSL protocols
- Experience in Virtualization Tools such as VMware
- Experience in developing and maintaining technical documentation
- Essential programming skills in Python or Bash
- Familiarity with help desk software usage (eg. Jira)
- Experience in a customer facing role
- Good knowledge of the English language

WILL BE CONSIDERED AS A PLUS:
- Familiarity with Cloud concepts such as AWS/MS Azure or Google Cloud Platform
- Experience in telephony protocols such as SIP or VoIP
- Experience in installation, configuration, management, optimisation of databases, mainly MySQL, Oracle and MS SQL Server
- Experience in Web and Application Server Tools administration such as Apache-HTTP/Apache-Tomcat/Nginx or Wildfly
- Experience in Monitoring Systems such as Nagios/Icinga/Zabbix or Sensu
- Experience in Configuration Management such as Puppet/Chef/Salt or Ansible
- Programming skills
- Experience with containerization concepts and Docker
- Experience in installation, configuration, management, optimisation of databases, mainly MySQL, Oracle and MS SQL Server
- Experience in Web and Application Server Tools administration such as Apache-HTTP/Apache-Tomcat/Nginx or Wildfly

TEAM CONTRIBUTION
- Meet regularly with the line manager to review progress.
- Manage issue resolution and critically escalate.
- Work effectively with other teams, units, and departments.
- Manage issues with clarity and ensure effective information flow and team working.
- Support other organization’s priority activities, when necessary.
- Act as an Omilia ambassador

BENEFITS
- Building successful cutting-edge technology products that are making global impact in service industry
- Compensation fixed in US Dollars
- Loyalty bonus 90% of fixed compensation twice a year
- Work From Home policy applicable
- Healthcare plan (medical insurance, sport compensation, etc)
- Proficient and fun-to-work-with colleagues
- Long-term employment with 24 working days vacation
- Apple gear
- With Omilia, you will be able to travel to Greece for team buildings at our amazing HQ offices!

About Omilia CIS

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years.

Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs.

DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.

With current operations and installations in more than 9 countries, including the US and Canada, and case studies with some of the biggest banks and telcos of the world, Omilia sports the fastest growing NLU solution in the market.

Company website:
omilia.com