Business Analyst/D365 CRM consultant (offline)

Qualifications:
• Minimum 3 years of work experience as a Business Analyst
• Deep knowledge of D365: sales, security model, marketing and service processes and customer service
• Experience with D365 configuration and customization, including UCI app, custom controls and virtual entity
• Bachelor’s degree in computer science or other related fields
• Intermediate+ level of spoken and written English
• Strong analytical, problem solving, planning and leadership skills
• Proactive mindset and strong communication skills
• Knowledge of BPMN diagrams
• Ability to effectively conduct technical discussions
• Understanding of basic software architecture principals
• Experience with the description of interfaces and interaction between system components
• Experience of running tasks with Azure DevOps
• Experience with BRMS InRule and DocumentsCorePack will be an advantage
Areas of Responsibility:
• Collect, analyze and clarify business requirements
• Develop user stories descriptions: main process, developers’ tasks and acceptance criteria
• Present requirements in a clear and precise form
• Continuously review and improve business process
• Organize and manage workshops between business and technical groups
• Prepare project status presentations
• Create and support the product backlog communication with stakeholders
• Prepare acceptance use cases
• Prepare project-related documents
• Conduct gap analysis of implemented system functionality
• Assist in issue resolution
Microsoft Certifications will be an advantage:
• Dynamics 365 Fundamentals
• Dynamics 365 Sales Functional Consultant Associate
• Microsoft Dynamics 365 Sales
• Microsoft Power Platform + Dynamics 365 Core
• Dynamics 365 Customer Service Functional Consultant Associate
• Microsoft Dynamics 365 Customer Service

About Infopulse

Infopulse, a part of the Tietoevry Group, is an international IT company founded in 1991 in Ukraine. We are driven by values of innovation, flexibility, openness, and involvement, which are shared by our team of more than 2,000 specialists. Infopulse has delivery centres in 5 countries in Europe and South America. Our experts bring extensive expertise in Banking and Finance, Telecom, Energy and Utilities, Software Development, and Hi-Tech industries and provide a range of services including IT Consulting, Software Development, Cloud & Infrastructure services, and Cybersecurity services to our clients in over 40 countries.

Infopulse is one of the world's top 100 outsourcers recognised by IAOP® and is a certified partner of Microsoft, Amazon, Citrix, and OpenText. The company meets the highest international standards of corporate governance, which is confirmed by ISO 9001, ISO 27001, and ISO 14001 certifications.

Industry leaders such as BICS, BOSCH, Corteva Agriscience, Credit Agricole, Delta Wilmar, ING Bank, IPCO, Metinvest, Microsoft, Offshore Norge, OLX, OTP Bank, Santander, UKRSIBBANK BNP Paribas Group, Vodafone, Zeppelin Group, among others, entrust their projects to us. By now, we have successfully implemented more than 3,500 projects with these partners.

The strength of Infopulse lies in the diversity of our perspectives and the unity of the principles we adhere to every day. Together with our team, clients, and partners we strive to create a better future.

Company website:
https://www.infopulse.com

DOU company page:
https://jobs.dou.ua/companies/infopulse/