ZONE3000

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Location: Remote

Your expertise:

• 5+ years in marketing, growth or analytics
• Strong SQL for querying and combining data from multiple sources
• Proficiency with a BI / visualization tool (preferably Tableau)
• Expert Excel/Sheets for modeling and ad hoc analysis
• Solid grasp of statistics (mean, median, variance, standard deviation, distributions), experimentation, and A / B test design
• Understanding of marketing attribution models and funnel metrics.
• Familiarity with web/marketing analytics platforms (GA4, Adobe Analytics)
• Clear communication skills, with the ability to present findings to non-technical stakeholders
• English: strong B2 or higher

AI skills (required)

• Practical experience using generative AI / LLM tools (e.g. Claude, Cursor) to accelerate analysis, drafting, and reporting workflows
• Skilled at prompt engineering to get reliable, accurate outputs and at validating AI-generated results before they inform decisions
• Awareness of AI limitations, data privacy, and responsible-use considerations when working with customer and marketing data

Will definitely be a plus:

• Python for deeper analysis or automation
• Experience with marketing automation / CRM platforms (Iterable or similar)
• Familiarity with a modern data stack (dbt, BigQuery, Airflow)
• Exposure to predictive modeling, marketing mix modeling, or basic ML
• Experience with a customer data platform (CDP)

What’s in it for you?

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• Support of personal and professional development
  • coverage of costs of external trainings, conferences, professional literature
  • support of experienced colleagues
  • in-house events and trainings
  • regular knowledge sharing in teams
  • English classes and speaking clubs
• Life-balance support
  • 25 working days of vacation
  • 5 days of paid sick leave per year without providing a medical certificate (no limitation on sick leaves with medical confirmation)
  • generous maternity / paternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

• Measure and report on campaign performance across paid, organic, email, social, and other channels, tracking KPIs like ROI, CAC, LTV, conversion, and retention
• Build and maintain dashboards and self-serve reporting for marketing stakeholders
• Design and analyze A/B tests and experiments; translate results into recommendations
• Run customer segmentation, cohort, and funnel analyses to identify growth opportunities
• Support marketing attribution and budget/spend analysis and forecasting
• Partner with cross-functional teams to translate data into clear narratives and decisions

About the company and project:

ZONE3000 is proud to represent its partnership with Namecheap (www.namecheap.com). Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 17 million domains under management.

Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.