Xe.works

Your key responsibilities will include:

• Handle day-to-day communications with clients. Be the lead point of contact for all requests with focus on providing excellent service.
• Provide best in class service (incl meetings/calls) to build strong and long-term relationships with customers, and promote Xe when possible.
• Ensure the timely and successful delivery of our tech support&solutions according to customer needs.
• Actively monitor Ad Operations activities on a daily basis (programmatic setup, performance tracking, troubleshooting, and optimization).
• Analyse programmatic performance (e.g. traffic sources, auctions, fill rate, CPM trends) and provide clients with data-driven recommendations for revenue and performance improvements.
• Identify, investigate, and resolve operational, technical, or delivery issues efficiently, maintaining client trust and company reputation.
• Work with our technology team by recommending enhancements to ensure the constant improvement of the platform.

• Participate in team meetings/calls, document all learnings, and share knowledge efficiently.

   

Essential skills:

• Strong understanding of the AdTech ecosystem (RTB/VAST/Prebid/DSP/SSP etc)
• Proven ability to analyse performance data and translate insights into practical optimization actions
• English proficiency is a must
• Analytical skills
• Strong communication and negotiation skills with a client-first mindset
• High level of diligence in problem-solving and relationship management
• Proactive attitude and high self-organization

About Us:

• Small team (Kyiv, Dnipro and Vilnius)
• Ukrainian management
• No bureaucracy
• Own AdTech Product