WOW 24-7

We are looking for a punctual, well-organized Accounting/Finance Admin Support to assist with our day-to-day bookkeeping and accounting administration.

This is not a full accountant role. The position is primarily focused on execution, financial administration, invoice/payment follow-up, and coordination with internal teams. Light financial analysis may be involved, but it is not the core responsibility.

You will collaborate closely with our Belgium-based team, so availability during European business hours is essential.

Core Responsibilities:

• Daily processing of purchase invoices and financial transactions
• Preparing and sending sales invoices
• Following up on unpaid invoices
• Handling questions related to payment status, invoice changes, and payment terms
• Preparing certificates and/or subsidy applications
• Supporting periodic VAT returns
• Assisting with monthly results preparation
• Coding, classifying, and archiving financial documents

• Coordinating internally when exceptions occur in invoice handlingGeneral administrative tasks related to daily finance operations

   

Nice-to-have:

• Basic financial analysis skills

   

Tools & Systems:

• Experience with Yuki (by Visma) is a strong plus

• Internal systems are connected to Yuki — willingness and ability to learn new tools are important

   

We are looking for someone who is:

• Highly punctual and structured
• Strong in administrative accuracy and process follow-up
• Service-oriented and proactiveComfortable working independently while maintaining strong communication loops
• Discreet when handling confidential information
• Passionate about numbers and financial accuracy
• Motivated to take ownership and improve processes
• Bachelor-level reasoning and judgment
• English proficiency (written and spoken) - B2+

Personal Competencies

• Planning and organizing
• Independence
• Teamwork
• Flexibility
• Customer orientation
• Strong communication skills
• Sense of responsibility
• Result-oriented mindset

• Critical thinking

   

Work Schedule & Availability

• Remote work.
• The probation period is two months.
• Schedule: Monday – Friday, 9:00 AM – 6:00 PM CET (1-hour break included).

We are looking for a Customer Support Specialist to provide excellent service to our clients:
➖The company operates with visuals that are extensions to Power BI;
➖The company specializes in storage solutions;
➖The company uses AI-based software to track the temperature inside the trailer;
➖Сustomer support and helpdesk software designed to help e-commerce businesses manage and streamline customer service operations.

Requirements:

➖Excellent English, written and spoken (B2.2)
➖Outstanding written and verbal communication prowess
➖Background in customer support or experience in a SaaS project
➖Ability to act in non-standard situations
➖Ability to explain the complex in simple words
➖Professional attitude
➖Strong technical mindset is mandatory: ability to investigate systems, identify issues, and learn independently through hands-on exploration.

Responsibilities:

✔️Provide telephone support, answering questions about products (calls, tickets, and chats).
✔️Manage upgrades through proper escalation channels.
✔️Process or escalate cancellations based on the client tier.
✔️Explain the technical details of the projects to customers.
✔️Address and resolve customer complaints effectively.
✔️Manage refund processes after obtaining approval from the internal team.
✔️Operate live chat support for pre-sales inquiries.
✔️Offer post-sales support via live chat.
✔️Answer technical questions through a live chat interface.
✔️Provide billing support to customers across all communication channels.

Work conditions:

✔️Remote work
✔️The probation period is two months
✔️2 non-fixed days off per week
✔️3 types of work shifts: 08:00–16:00 – morning shift; 16:00–00:00 – day shift; 00:00–08:00 – night shift (Kyiv time)

Company enables companies to create winning transactional business models in B2B, Enterprise Marketplaces, Unified Commerce, and B2C. It is the most modern cloud-native platform-as-a-service solution with over 100% year-over-year growth. It is headless, API-based, enterprise-ready, and loved by Salespeople, Marketers, and Developers worldwide. The Company Cloud Commerce OS has empowered 150+ companies to manage transactions in over 200 countries worldwide and is trusted by brands such as Toyota, Hilti, Lekkerland, Hero, Rose Bikes, and ALDI.

Requirements:

✔️ Proven experience in technical projects;
✔️ Excellent English skills;
✔️ Multitasking;
✔️ Quick reaction on tickets/alerts;
✔️ Willingness to develop technical skills;
 

Responsibilities:

➖Communicate with customers via Salesforce (email);
➖Work with Grafana alerts;
➖Prompt escalation;
➖Transfer all relevant details from the customer to developers/DevOps;
➖Tight cooperation with developers/DevOps;
➖Reproduce issues if needed;
➖Participate in training sessions to broaden product knowledge.
 

Would be a plus:

✔️Experience in Jira, Salesforce, and Slack would be a plus.
 

Work conditions:

➖ Remote work
➖ Probation period is 2 months
➖ 2 non-fixed days off per week
➖ Flexible schedule: morning (7:00-15:00), day (15:00-23:00), and night (23:00-7:00)
➖ Night shifts are mandatory (two per week) with an additional bonus.

Description:

We are seeking an experienced Team Leader / Training & Quality Manager (TQM) to join our partner company.
The Team Leader / TQM will be responsible for supervising a team of dedicated agents, managing training and quality processes, and ensuring operational excellence. This role will serve as the first escalation point for agents, monitor daily operations, and work closely with the client to maintain high service standards.

Requirements:

✔️Proven experience as a Team Leader, Quality Manager, or similar role in customer support or education management.
✔️Strong leadership and people management skills.
✔️Excellent communication and problem-solving abilities.
✔️Experience in performance monitoring and KPI/SLA management.
✔️Ability to conduct training and coaching sessions.
✔️Proficiency in using admin panels and monitoring tools.
✔️Strong organizational skills with attention to detail.
✔️Fluent German (C1 level or above) and English B2+
✔️Direct, hands-on background in selling services with a track record of successful conversions.
✔️ Ability to conduct registration interviews independently from start to finish.
✔️Confidence in addressing concerns, guiding parents toward informed decisions, and successfully closing sales.
✔️Skilled in managing dissatisfied customers, conducting structured feedback conversations, and preventing churn through proactive, consistent communication.

Responsibilities:

➖Supervise the team of dedicated agents assigned to the client.
➖Support the team by stepping in to perform frontline agent duties as needed to ensure continuous service quality and smooth operations.
➖Provide training and quality management for tutors and agents.
➖Monitor daily operations, team performance, and schedule adherence.
➖Act as the first escalation point for agents.
➖Ensure SLAs, KPIs, and client expectations are met.
➖Deliver regular performance updates and feedback to management.
➖Oversee sales and marketing campaign performance.
➖Conduct quality assurance and ongoing training for teachers.
➖Cooperate with the client’s teacher management team to monitor assignments and support communication.
➖Monitor tutoring lessons through the client’s admin panel to ensure consistency and quality.
➖Observe online tutoring sessions and improve lesson quality.
➖Provide coaching and advice to teachers.
➖Identify and suggest certified online training courses for the client’s teachers.
➖Support temporary teacher recruitment when necessary.

Would be a plus:

✔️Experience in educational or tutoring services management.
✔️Background in sales or marketing campaign monitoring.

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday – Friday, 9:00 AM – 6:00 PM CET (1-hour break included).

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

• Experience in L1/L2 technical support or IT service desk roles
• Basic knowledge of Windows Server environments
• Basic MS SQL knowledge (user-level: queries, validation, data checks)
• Fundamental understanding of network technologies and protocols
• Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
• Confident in written and spoken English
• Independent, reliable, and detail-oriented working style
• Technical and solution-oriented mindset
• Strong interpersonal and communication skills
   

Responsibilities:

• Provide L1/L2 technical support via email, chat, and calls
• Troubleshoot Windows environment issues and basic network connectivity problems
• Perform basic MS SQL checks and validate measurement or system data
• Support configuration and deployment of IoT devices/data loggers following documented procedures
• Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
• Maintain accurate ticket documentation in CRM/helpdesk systems
• Follow internal workflows, SLAs, and quality standards
• Contribute to knowledge base creation and continuous process improvements
• Collaborate with Team Leaders, QA, Operations, and Engineering
   

Would be a plus:

• Experience with Zendesk and similar ticketing platforms
• Previous BPO / outsourcing experience
• Technical education or certifications
• Experience supporting SaaS or hardware-enabled products
• Familiarity with structured troubleshooting methodologies
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• 2 non-fixed days off per week.
• 3 types of work shifts: morning 8:00−16:000, Day 16:00—0:00, night shift 0:00−8:00

We are looking for an experienced Team Leader to manage and develop a Technical Support (L1/L2) team. In this role, you will be responsible for daily operations, performance management, quality assurance, and people leadership while ensuring SLAs, KPIs, and client expectations are consistently met.
You will serve as the primary operational point of contact for agents, QA, Operations, and clients, providing guidance on technical escalations, coaching team members, and driving continuous improvement across processes and service delivery.
This role combines people management, technical oversight, and operational ownership.

Requirements:

✔️Previous experience as a Team Leader / Supervisor in Technical Support or Service Desk environments
✔️Strong understanding of L1/L2 technical support workflows
✔️Solid knowledge of Windows environments and basic networking concepts
✔️Ability to guide agents with MS SQL user-level checks and troubleshooting logic
✔️Experience managing KPIs, SLAs, AHT, QA scores, and team performance
✔️Confident written and spoken English
✔️Strong leadership, coaching, and feedback skills
✔️Structured, reliable, and ownership-driven working style
✔️Solution-oriented mindset with strong decision-making abilities
✔️Excellent communication and stakeholder management skills

Responsibilities:

➖Lead and manage a team of L1/L2 Technical Support Specialists
➖Ensure daily operational performance meets SLAs and KPIs
➖Monitor queues, workloads, and staffing to maintain service levels
➖Support agents with technical escalations and complex customer cases
➖Conduct regular 1:1s, performance reviews, and coaching sessions
➖Collaborate with QA on quality audits and improvement plans
➖Participate in hiring, onboarding, and training of new agents
➖Maintain and improve the knowledge base and operational documentation
➖Act as an operational bridge between agents, Operations, Engineering, and clients
➖Drive continuous improvement initiatives across processes and workflows

Would be a plus:

✔️Experience in BPO / outsourcing environments
✔️Hands-on technical background in L1/L2 support
✔️Experience with Zendesk and similar platforms
✔️Exposure to IoT / hardware-supported products
✔️Six Sigma / Lean or similar operational frameworks
✔️Experience ramping new projects or scaling teams

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday-Friday - 14:00 - 23:00 (with one hour break)

We are opening a position for a Team Lead in our Service Delivery Department at WOW 24−7.

This role is key to ensuring exceptional service delivery, strong team performance, and seamless client communication.

The Team Lead will oversee daily operations of multiple shared or dedicated projects, monitor KPIs, drive process improvement, and coach agents to achieve excellence in quality, productivity, and compliance.

The role requires a proactive, data-driven leader who combines analytical thinking, people management, and client-facing communication skills.
 

Requirements:

• Minimum 1+ year of experience as a Team Lead, Supervisor, or QA/SME in a BPO or customer service environment
• Strong knowledge of operational KPIs (SLA, AHT, FRT, QA, utilization, etc.)
• Excellent leadership, communication, and conflict management skills
• Experience managing remote and multicultural teams
• Strong analytical skills and proficiency in Excel/Google Sheets dashboards and reporting
• Experience with CRM and helpdesk systems (Zendesk, Gorgias, Intercom, Freshdesk, etc.)
• Upper-Intermediate English (B2+) level or higher, both written and spoken
• Strong understanding of ISO 9001 / 27001 compliance principles and data protection.
   

Responsibilities: 
🔹 Daily Operational Management

• Ensure all agents are logged in and working via RDP; check readiness and technical accessibility
• Monitor SLA, backlog, and open cases, adjusting daily actions to maintain KPIs
• Review team attendance, schedule adherence, and workload balance
• Conduct daily stand-ups, communicate priorities, and address urgent escalations
• Track internal correspondence and client escalations, ensuring timely resolution.
• Ensure all incident reports and shift reports are completed daily
• Supervise new hire onboarding, training, and shadowing sessions
   

🔹 Performance & Quality Management

• Monitor all key customer service metrics (AHT, FRT, Resolution Rate, Escalation Rate, etc.)
• Track and report SLA breaches; prepare corrective action plans
• Conduct 1:1 coaching sessions, feedback, and QA follow-ups
• Analyze team and individual statistics; identify trends and initiate improvements
• Review and submit monthly KPI and project statistics by the 1st day of each month
• Collaborate with QA to maintain and improve service quality and accuracy
   

🔹 Leadership & Communication

• Maintain transparent, motivational communication within the team
• Conduct regular team meetings and ensure psychological safety and engagement
• Support HR with attrition and absenteeism management
• Handle client communication regarding performance, updates, and improvement actions.
• Participate in client meetings, providing KPI reviews and operational insights
• Manage onboarding/offboarding processes and ensure full compliance with internal policies
   

🔹 Reporting & Compliance

• Prepare daily, weekly, and monthly reports (shift reports, SLA breaches, KPIs, project stats)
• Ensure adherence to ISO, data protection, and client-specific compliance rules
• Maintain accurate data in Hurma, Academy Ocean, and project dashboards
   

🔹 Continuous Improvement

• Initiate and lead process improvement projects to increase efficiency and quality
• Update and maintain knowledge bases and training materials in Academy Ocean
• Proactively identify risks, escalations, and opportunities for improvement
• Support cross-functional collaboration with QA, HR, CSM, and Onboarding teams
   

Would be a plus:

• Experience in tech support projects
• Experience in multi-project / shared team environments
• Familiarity with project profitability and utilization management
   

Work conditions:

• Remote work
• The probation period is 2 months
• Flexible days off (2 per week)
• Standard business hours with flexibility based on project needs: Monday to Friday, 10:00−18:00
• 18 paid vacation days per year to rest and recharge
• 15 paid sick leave days to cover unforeseen situations
• An open and friendly team where ideas and initiative are truly valued
• The opportunity to influence processes and suggest improvements that make work more comfortable and effective.

The Onboarding Specialist will be responsible for coordinating and executing client onboarding across multiple projects. The role focuses on preparing training materials and knowledge bases, supporting tool setup (CRM/helpdesk), coordinating stakeholders (Sales, Operations, QA, Trainers, Clients), and ensuring smooth project launches.
This position plays a key role in standardizing onboarding processes and improving training quality across WOW24-7 projects.

Requirements:

✔️2+ years of experience in customer support, onboarding, training, or operations (BPO/outsourcing is a strong plus)
✔️Strong organizational and coordination skills
✔️Experience creating documentation/knowledge bases/training materials

✔️Confident written and spoken English (B2+/C1)
✔️Ability to manage multiple projects simultaneously
✔️Experience with CRMs / helpdesks (Zendesk, Gorgias, Intercom, Freshdesk, HubSpot, etc.)
✔️Strong attention to detail and structured thinking
✔️Comfortable working with Google Docs / Sheets / Excel
✔️Proactive mindset and ownership of tasks

Responsibilities:

➖Coordinate client onboarding from contract signing to go-live
➖Prepare and structure knowledge bases and training materials (AcademyOcean / Google Docs)
➖Support CRM/helpdesk setup (channels, access, workflows, integrations)
➖Align onboarding activities with Sales, Operations, QA, Trainers, and Clients
➖Organize and support agent training processes (dedicated, shared, tech-shared teams)
➖Maintain onboarding documentation, templates, and checklists
➖Track onboarding progress, risks, and blockers
➖Participate in improving onboarding standards and internal processes
➖Support handover from onboarding to operations and ensure readiness for production
➖Collect feedback and contribute to continuous improvement

Would be a plus:

✔️Previous experience in BPO / customer support outsourcing
✔️Experience with LMS platforms (AcademyOcean or similar)
✔️Understanding of KPIs, SLAs, and support metrics
✔️Basic technical background (APIs, integrations, SaaS tools)
✔️Experience with Six Sigma/process optimization
✔️Experience working with international clients

Work conditions:

🕙 Standard EU business hours with flexibility when supporting client launches: Monday to Friday, 10:00–18:00;
🌱 2-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued;
➖Long-term cooperation with paid training period;
🚀Opportunity for growth within the Onboarding Department.

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
 

Requirements:

• Excellent verbal and written communication skills
• Flexibility to work various shifts
• Strong problem-solving abilities and attention to details
• Upper-Intermediate English (B2+) level or higher, both written and spoken
   

Responsibilities:

• Provide exceptional customer service through various channels (phone, email, chat)
• Assist customers with their inquiries
• Troubleshoot and resolve issues
• Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices
   

Work conditions:

• Remote work
• The probation period is 2 months
• Flexible days off (2 per week)
• Work shifts per week: 2 types of shifts: morning 07:00—15:00, day 15:00—23:00 (GMT+2).
• 18 paid vacation days per year to rest and recharge
• 15 paid sick leave days to cover unforeseen situations
• An open and friendly team where ideas and initiative are truly valued
• The opportunity to influence processes and suggest improvements that make work more comfortable and effective.