WOW 24-7

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00

We are looking for an experienced Team Leader to manage and develop a Technical Support (L1/L2) team. In this role, you will be responsible for daily operations, performance management, quality assurance, and people leadership while ensuring SLAs, KPIs, and client expectations are consistently met.
You will act as the main operational point of contact between agents, QA, Operations, and clients, providing guidance on technical escalations, coaching team members, and driving continuous improvement across processes and service delivery.
This role combines people management, technical oversight, and operational ownership.

Requirements:

✔️Previous experience as a Team Leader / Supervisor in Technical Support or Service Desk environments
✔️Strong understanding of L1/L2 technical support workflows
✔️Solid knowledge of Windows environments and basic networking concepts
✔️Ability to guide agents with MS SQL user-level checks and troubleshooting logic
✔️Experience managing KPIs, SLAs, AHT, QA scores, and team performance
✔️Confident written and spoken English
✔️Strong leadership, coaching, and feedback skills
✔️Structured, reliable, and ownership-driven working style
✔️Solution-oriented mindset with strong decision-making abilities
✔️Excellent communication and stakeholder management skills

Responsibilities:

➖Lead and manage a team of L1/L2 Technical Support Specialists
➖Ensure daily operational performance meets SLAs and KPIs
➖Monitor queues, workloads, and staffing to maintain service levels
➖Support agents with technical escalations and complex customer cases
➖Conduct regular 1:1s, performance reviews, and coaching sessions
➖Collaborate with QA on quality audits and improvement plans
➖Participate in hiring, onboarding, and training of new agents
➖Maintain and improve the knowledge base and operational documentation
➖Act an as operational bridge between agents, Operations, Engineering, and clients
➖Drive continuous improvement initiatives across processes and workflows

Would be a plus:

✔️Experience in BPO / outsourcing environments
✔️Hands-on technical background in L1/L2 support
✔️Experience with Zendesk and similar platforms
✔️Exposure to IoT / hardware-supported products
✔️Six Sigma / Lean or similar operational frameworks
✔️Experience ramping new projects or scaling teams

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday-Friday - 14:00 - 23:00 (with one hour break)

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00
 

WOW24-7 is looking for an experienced Onboarding Manager (Head of Onboarding) to own and lead the entire onboarding lifecycle for new client projects.
This role is responsible for ensuring smooth project launches from contract signing to go-live, aligning Sales → Onboarding → Operations processes, and building structured, scalable onboarding standards.
The Onboarding Manager will manage both the Onboarding Specialist and Trainer, ensuring that documentation, CRM setup, knowledge bases, and training processes are consistent, high-quality, and aligned with operational expectations.
This is a strategic and operational leadership role focused on governance, stakeholder alignment, readiness control, and continuous improvement.

Requirements:

✔️3-5+ years of experience in customer support operations, onboarding, implementation, or BPO environment
✔️Proven experience managing onboarding projects end-to-end
✔️Experience managing or mentoring team members
✔️Strong organizational and coordination skills
✔️Experience creating documentation, knowledge bases, and structured processes
✔️Experience working with CRMs / helpdesks (Zendesk, Gorgias, Intercom, HubSpot, etc.)
✔️Strong stakeholder management skills (internal & client-facing)
✔️Confident written and spoken English (C1+)
✔️Ability to manage multiple projects simultaneously
✔️Strong analytical and structured thinking
✔️Proactive mindset and ownership mentality

Responsibilities:

➖Own and manage the full onboarding lifecycle (contract signing → go-live → handover)
➖Act as the main onboarding owner and escalation point during the onboarding phase
➖Align onboarding activities with Sales, Operations, QA, HR, IT, Trainer, and Clients
➖Oversee CRM/helpdesk setup (channels, workflows, permissions, integrations)
➖Ensure structured and high-quality knowledge bases are created and maintained
➖Define onboarding timelines and approve go-live readiness
➖Monitor onboarding risks, blockers, and capacity planning
➖Design and maintain onboarding standards, templates, and playbooks
➖Lead post-launch reviews and implement process improvements
➖Manage and coach the Onboarding Specialist and Trainer
➖Ensure structured handover to the Operations team

Would be a plus:

✔️Previous experience in BPO / customer support outsourcing
✔️Experience with LMS platforms (AcademyOcean or similar)
✔️Understanding of KPIs, SLAs, QA metrics, AHT, FRT
✔️Experience with Six Sigma / Lean / DMAIC approach
✔️Basic technical knowledge (APIs, SaaS integrations)
✔️Experience working with international clients

Work conditions:

🕙 Standard EU business hours with flexibility depending on project launches: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued.

We are looking for a punctual, well-organized Accounting/Finance Admin Support to assist with our day-to-day bookkeeping and accounting administration.

This is not a full accountant role. The position is primarily focused on execution, financial administration, invoice/payment follow-up, and coordination with internal teams. Light financial analysis may be involved, but it is not the core responsibility.

You will collaborate closely with our Belgium-based team, so availability during European business hours is essential.

Core Responsibilities:

• Daily processing of purchase invoices and financial transactions
• Preparing and sending sales invoices
• Following up on unpaid invoices
• Handling questions related to payment status, invoice changes, and payment terms
• Preparing certificates and/or subsidy applications
• Supporting periodic VAT returns
• Assisting with monthly results preparation
• Coding, classifying, and archiving financial documents

• Coordinating internally when exceptions occur in invoice handlingGeneral administrative tasks related to daily finance operations

   

Nice-to-have:

• Basic financial analysis skills

   

Tools & Systems:

• Experience with Yuki (by Visma) is a strong plus

• Internal systems are connected to Yuki — willingness and ability to learn new tools are important

   

We are looking for someone who is:

• Highly punctual and structured
• Strong in administrative accuracy and process follow-up
• Service-oriented and proactiveComfortable working independently while maintaining strong communication loops
• Discreet when handling confidential information
• Passionate about numbers and financial accuracy
• Motivated to take ownership and improve processes
• Bachelor-level reasoning and judgment
• English proficiency (written and spoken) - B2+

Personal Competencies

• Planning and organizing
• Independence
• Teamwork
• Flexibility
• Customer orientation
• Strong communication skills
• Sense of responsibility
• Result-oriented mindset

• Critical thinking

   

Work Schedule & Availability

• Remote work.
• The probation period is two months.
• Schedule: Monday – Friday, 9:00 AM – 6:00 PM CET (1-hour break included).