WOW24-7 is an outsourcing company that provides customer support services to businesses. WOW24-7 employees help e-commerce, travel, and IT companies choose the right product or service, set up the service, and solve various problems, even technical ones, via phone, chat, social media, or e-mail.
WOW24-7 is not only a customer support service, but also a partner in enhancing the customer experience in companies. The team combines the latest technology with sophistication and an emotional approach and sets new standards for customer service on a global scale. Today, the company works with clients from more than 20 countries across North America, Europe, and Australia.
Join WOW24-7 and develop in an environment of trust, innovation, and mutual support. You will be valued for your unique skills and commitment to excellence as we learn and adapt together. Be part of a future where your work really matters.
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· 51 views · 0 applications · 2d
HR Specialist
Office Work · Ukraine (Lviv) · 1 year of experience · C1 - AdvancedWe are thrilled to invite a dedicated and compassionate HR specialist to join our team. In this role, you’ll have the opportunity to support our employees throughout their journeys with us, from onboarding to offboarding. Your contributions will not only...We are thrilled to invite a dedicated and compassionate HR specialist to join our team. In this role, you’ll have the opportunity to support our employees throughout their journeys with us, from onboarding to offboarding. Your contributions will not only enhance our HR operations but also strengthen our engagement initiatives, making a real difference in the workplace. By collaborating with both local and global teams, you will play a vital role in creating seamless HR processes that prioritize a positive employee experience. We believe your efforts will help foster a supportive environment where everyone can thrive and feel valued in our organization.
Requirements:
✔️ Strong interpersonal and communication skills in English (B2 strong — C1);
✔️ At least 1 year of experience in HR operations or employee lifecycle management;
✔️ Proficiency in Google Workspace and HRIS systems;
✔️ Experience in event planning and coordination;
✔️ Genuine passion for working with people and improving daily life within the company.What you’ll do:
➖ Manage the end-to-end onboarding process for new hires (welcome packs, orientations, system access) and ensure smooth offboarding (exit surveys, system updates, coordination with Finance & IT);
➖ Keep employee records up to date in HRIS (Hurma) and other platforms; support data analysis for process improvements;
➖ Monitor employee satisfaction and engagement through surveys and follow-up action plans;
➖ Develop initiatives to increase retention, internal mobility, and motivation;
➖ Organize and coordinate engagement activities for remote teams;
➖ Provide continuous HR support to the Lviv office and assist with office initiatives.
Why this role is a great opportunity
You’ll have the chance to:
- Build expertise in HR systems and project coordination;
- Gain valuable stakeholder management experience;
- Work alongside a collaborative HR team that values your input and ideas.
We’re looking for someone who brings
➖ Adaptability and eagerness to learn in a fast-paced environment;
➖ Strong attention to detail and organizational skills;
➖ Clear and professional communication (written & verbal);
➖ A collaborative and team-oriented mindset;
➖ Problem-solving skills and sound decision-making;
➖ Respectful and empathetic interpersonal skills, with the ability to work with diverse groups;
➖ Curiosity to stay up to date with HR trends, innovative tools, and best practices.
Would be a plus
✔️ HR certification or courses would be an asset;
✔️ Previous experience in the BPO sector.
What we offer:
✨ Remote work format — the comfort of working from anywhere;
More
📍 Opportunity to work from a comfortable office in the city center near Forum Lviv — once a week;
🕙 Balanced schedule: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued;
🚀 The opportunity to influence processes and suggest improvements that make work more comfortable and effective. -
· 29 views · 5 applications · 8d
Customer Support Representative (French+English)
Full Remote · Countries of Europe or Ukraine · 1 year of experience · B2 - Upper IntermediateJob description: The client is a leading bike-sharing platform dedicated to revolutionizing urban mobility. Founded in Copenhagen in 2014, we provide easy and sustainable transportation solutions across various European cities. "We aim to integrate...Job description:
The client is a leading bike-sharing platform dedicated to revolutionizing urban mobility. Founded in Copenhagen in 2014, we provide easy and sustainable transportation solutions across various European cities. "We aim to integrate bike-sharing into urban transport networks, reducing traffic congestion and contributing to greener cities".
Requirements:
- English – Upper-Intermediate (B2)
- French – Upper-Intermediate (B2)
- Customer-focused mindset with problem-solving skills.
- Ability to work in a fast-paced environment and multitask.
- Basic technical proficiency to navigate support tools and troubleshoot common user issues.
Responsibilities:
- Provide direct customer support, addressing inquiries and resolving issues promptly and professionally.
- Handle incoming tickets, calls, and emails to ensure customer satisfaction.
- Troubleshoot technical issues and escalate them to relevant teams as necessary.
- Identify recurring issues and suggest improvements to prevent them.
Working terms:
- Remote work.
- The probation period: two months.
- Schedule: Sunday-Thursday 10:00-18:00 (CET)
11:00-19:00 Ukrainian time - Onboarding period (2 weeks): Mon-Fri