WorkTime

Middle Technical Support Specialist (SaaS) WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a bridge between our customers and the product/engineering teams.

Responsibilities

• Provide high-quality technical support for the WorkTime platform via email and chat.
• Communicate with customers in strict accordance with company standards and customer service guidelines.
• Investigate, reproduce, and resolve complex user issues regarding platform operation, basic system configurations, and integrations.
• Prepare clear, structured bug reports and feature requests for the development team.
• Work closely with Engineering, QA, and Product teams to resolve incidents efficiently.
• Assist customers with technical onboarding and setup inquiries.
• Maintain and contribute to internal and external documentation and knowledge base articles.
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Requirements

• 2+ years of experience in Technical Support / Product Support (L2) in a SaaS environment.
• English level B1 or higher (written).
• Strong analytical thinking and attention to detail.
• Good general understanding of modern web applications and SaaS architecture.
• Basic understanding of APIs and general technical concepts required to troubleshoot web services.
• Strong ability to analyze issues logically and find root causes.

• Excellent communication skills: ability to explain technical concepts to non-technical users clearly and professionally.

   

Nice to Have

• Experience with B2B SaaS platforms.
• Familiarity with data privacy concepts (GDPR, HIPAA) or employee analytics/productivity tools.

• Experience interacting with internal engineering or QA teams.

   

What We Offer

• Competitive salary in USD based on experience.
• Hybrid work model: 4 days in the Kyiv office, 1 day remote.
• Highly professional, result-oriented environment.
• Stable, growing company with 20+ years on the market.

IT компанія WorkTime з офісами у Канаді и Києві, шукає до себе в команду Senior PHP Developer у Київський офіс. Сфера діяльності компанії — розробка та продаж власного моніторингового софту.

Looking for a back-end web developer:

An active, experienced and motivated individual to fulfill the position in our company.

About the project:

The project is an employee monitoring software. In the current situation this is a highly demanded product and demand is growing. Our product is 20+ years on the market and we are focusing today on creating from the scratch its cloud edition. The goal is to replace all existing editions with one high quality web version. Back end server and database environment — Windows Server.

As the developer of this project you are expected to:

Demonstrate willingness to learn and to professionally grow.

Actively participate in the project development.

Demonstrate high quality coding style to support our goal of creating the new reliable, scalable and stable system.

Your main duty will be back-end development and your expertise will be needed during the system development and release stages.

If you have any experience in front-end development, this is a plus and is welcome.

Required knowledge:

PHP 7.4 - 8.2;

OOP (object-oriented programming);

Firebird, MSSQL (Knowledge of pure SQL), PDO, InterBase;

JavaScript, JQuery, HTML, CSS;

Rest API (JSON);

Git, GitLab;

Apache;

Php;

StormComposer.

Will be good:

Symfony 5 - 6;

PostgreSQL;

Docker;

XDebug;

Nginx;

UnitTest;

Ability to refactor code

More about the project:

The project is an employee monitoring software. In the current situation this is a highly demanded product and demand is growing. Our product is 20+ years on the market and we are focusing today on creating from the scratch its cloud edition. The goal is to replace all existing editions with one high quality web version. Back end server and database environment - Windows Server.

What we offer:

Compensation in USD,

Highly professional result-oriented environment,

New development project where you can apply and expand your skills fully,

Stable growing company, 20+ years on the market,