WizardsDev

Hello! 🚀 We’re looking for a Technical Support Engineer (Level 1) to join our team and help ensure seamless operations across our internal systems and products. You’ll be the first line of support, assisting employees with technical issues, managing requests in Jira Service Management, and working with our internal CRM.

If you’re tech-savvy, eager to learn, and ready to dive into troubleshooting and problem-solving, this role is for you! 

Let’s keep things running smoothly together! 

REQUIREMENTS

• At least 6 months of experience in technical support;
• Willingness to learn and tackle unfamiliar challenges;
• English proficiency at Intermediate level or higher.

NICE TO HAVE

• Experience working with and configuring CRM systems;
• Experience with Jira Service Management or similar ticketing systems;
• Understanding of IP telephony principles;
• Technical background or education.

WE OFFER

• Work within a creative and friendly team with a flat organizational structure;
• Choose to work remotely or in the office based on your preference;
• Enjoy 18 days of paid vacation per year and 5 days of sick leave;
• Compensation for gym memberships to support your fitness goals;
• Coverage for psychotherapy sessions through the pleso.me platform;
• Compensation for educational platforms and English language classes;
• Access to corporate English language courses and a speaking club to improve your language skills.

RESPONSIBILITIES

• Receiving and processing requests from company employees via Jira Service Management and Skype regarding various company product-related issues;
• Working with internal CRM: configuration, diagnostics, and resolution of technical issues;
• Supporting a custom Telegram client: user account management, coordinating new version installations, collecting feedback, and maintaining documentation;
• Communicating with development teams in case of complex incidents.

We are looking for a motivated and goal-oriented Junior Automation QA who wants to develop in the field of test automation. Your main task will be to create and maintain automated tests for web applications using the BDD approach.

REQUIREMENTS:

• 1 year of hands-on experience in automation WEB applications (front-end, back-end);
• Proficiency with C# programming language (VisualStudio);
• Familiarity with automation tools like a Selenium WebDriver;
• Experience with JIRA/Confluence/BitBucket;
• Excellent level with GIT;
• Practical API testing experience;
• Understanding of OOP principles and BDD;
• Basic knowledge of Feature Files (via SpecFlow + NUnit).

WILL BE A PLUS:

• Manual testing experience for WEB application testing (front-end, back-end);
• Basic knowledge in SQL with query-writing skills;
• Understanding of desktop applications automation principles;
• Experience in CI/CD;
• Knowledge of JavaScrip;
• Base understanding of client-server applications;
• Familiarity with basic programming patterns.

WE OFFER:

• Work within a creative and friendly team with a flat organizational structure;
• Choose to work remotely or in the office based on your preference;
• Enjoy 18 days of paid vacation per year and 5 days of sick leave;
• Compensation for gym memberships to support your fitness goals;
• Coverage for psychotherapy sessions through the pleso.me platform;
• Compensation for educational platforms and English language classes;
• Access to corporate English language courses and a speaking club to improve your language skills.

RESPONSIBILITIES:

• Development and support of automated tests;
• Integrate automated tests into the CI/CD process;
• Create, update and support of test scripts (Feature files);
• Report bugs;
• Analyze test results and prepare test reports.