Win Media Tech

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

✨ Welcome to Win Media – Your Partner in iGaming Excellence! ✨

At Win Media, we create innovative solutions that drive success in the iGaming industry 🎯.
By combining expertise 💡, technology ⚙️, and bold strategies 🚀, we help brands grow faster, smarter, and stronger.

With a passionate team that challenges limits every day, we turn ambitious goals into measurable results. 💪
 

📌 About the Role

We are looking for an experienced Billing & Payments Manager to join our team. 🚀
This role is key to building and scaling our payment infrastructure across Tier-1 GEOs. The ideal candidate is a detail-oriented professional with a deep understanding of PSPs, compliance, and billing systems in the iGaming space.

You will take full ownership of developing and managing the billing department — from negotiating with payment providers to implementing efficient internal processes that ensure seamless transactions and top KPIs.

🛠️ Responsibilities

💳 Search, negotiate, and sign contracts with payment service providers (PSPs) in Tier-1 GEOs
⚙️ Integrate and configure payment systems and gateways within the casino platform
📊 Build processes for monitoring key billing KPIs (PSP Cost, Approve Rates, Withdrawal Time, Hold %, etc.)
📝 Ensure smooth compliance with banks, PSPs, and gateways
📂 Establish and manage documentation workflows and contracts
🔄 Develop and control routing, cascading, and orchestration processes for credit card payments
📈 Create alerting and reporting systems for fast reaction to KPI changes

✅ Requirements

🌍 2+ years of experience in a similar role within online casino/iGaming structures
💳 Strong expertise in working with PSPs: contracts, compliance, risks, red flags
⚙️ Deep understanding of casino billing processes: processing, cascading, routing, orchestration, refunds, chargebacks
📂 Experience in setting up internal billing processes from scratch
🧠 Detail-oriented, responsible, and capable of leading the payment function independently
🤝 Strong negotiation skills and an existing network of PSP contacts (Canada, Germany, Greece, Austria, other Tier-1 markets)
🗣️ English — Upper Intermediate (negotiations, contracts, compliance)

🎁 What We Offer

👥 A strong and professional team, driven by results
🔥 High level of autonomy with minimal bureaucracy
🚀 Strategic position with growth opportunities — build and lead your own department
🏙️ Flexible work format: remote or from our Warsaw office
💰 Competitive salary package + performance-based bonuses
🌴 Paid vacation and sick leave
🎉 Corporate gifts and a supportive work culture
 

✨ Let’s build the future of iGaming payments together with Win Media! ✨

✨ Welcome to Win Media – Your Partner in iGaming Excellence! ✨

At Win Media, we create innovative solutions that drive success in the iGaming industry 🎯.
By combining expertise 💡, technology ⚙️, and bold strategies 🚀, we help brands grow faster, smarter, and stronger.

With a passionate team that challenges limits every day, we turn ambitious goals into measurable results. 💪
 

📌 About the Role

We are looking for an experienced Billing & Payments Manager to join our team. 🚀
This role is key to building and scaling our payment infrastructure across Tier-1 GEOs. The ideal candidate is a detail-oriented professional with a deep understanding of PSPs, compliance, and billing systems in the iGaming space.

You will take full ownership of developing and managing the billing department — from negotiating with payment providers to implementing efficient internal processes that ensure seamless transactions and top KPIs.

🛠️ Responsibilities

💳 Search, negotiate, and sign contracts with payment service providers (PSPs) in Tier-1 GEOs
⚙️ Integrate and configure payment systems and gateways within the casino platform
📊 Build processes for monitoring key billing KPIs (PSP Cost, Approve Rates, Withdrawal Time, Hold %, etc.)
📝 Ensure smooth compliance with banks, PSPs, and gateways
📂 Establish and manage documentation workflows and contracts
🔄 Develop and control routing, cascading, and orchestration processes for credit card payments
📈 Create alerting and reporting systems for fast reaction to KPI changes

✅ Requirements

🌍 2+ years of experience in a similar role within online casino/iGaming structures
💳 Strong expertise in working with PSPs: contracts, compliance, risks, red flags
⚙️ Deep understanding of casino billing processes: processing, cascading, routing, orchestration, refunds, chargebacks
📂 Experience in setting up internal billing processes from scratch
🧠 Detail-oriented, responsible, and capable of leading the payment function independently
🤝 Strong negotiation skills and an existing network of PSP contacts (Canada, Germany, Greece, Austria, other Tier-1 markets)
🗣️ English — Upper Intermediate (negotiations, contracts, compliance)

🎁 What We Offer

👥 A strong and professional team, driven by results
🔥 High level of autonomy with minimal bureaucracy
🚀 Strategic position with growth opportunities — build and lead your own department
🏙️ Flexible work format: remote or from our Warsaw office
💰 Competitive salary package + performance-based bonuses
🌴 Paid vacation and sick leave
🎉 Corporate gifts and a supportive work culture
 

✨ Let’s build the future of iGaming payments together with Win Media! ✨

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Product manager / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

✨ Join Win Media — Shaping the Future of iGaming Products! ✨
 

At Win Media, we build innovative solutions that drive success in the iGaming industry 🎯.
By combining strategic thinking 💡, data-driven decisions 📊, and creativity 🎨, we create products that engage players, grow revenues, and set new industry standards 🚀.

We’re now looking for a Finance Manager to join our fast-growing product team!
This role suits a proactive, detail-oriented professional who can independently manage financial operations and is ready to grow into a Head of Finance position. 💪
 

📌 About the Role

As a Finance Manager, you’ll be responsible for daily financial operations, payment management, budgeting, and reporting.
You’ll play a key role in ensuring accuracy, efficiency, and transparency in all financial processes while supporting media buying and marketing teams.
 

🛠️ Responsibilities

• Manage payments and cash flow 💰
• Oversee operational financial infrastructure — wallet and account replenishment, payment processing
• Budgeting: preparation, planning, and control of actuals
• Prepare financial reports (P&L, budgets, forecasts)
• Ensure transaction accuracy and proper documentation
• Collaborate with internal departments and external vendors
• Support accounting and planning for Media Buying and other marketing teams
• Optimize financial processes and improve operational efficiency
   

✅ Requirements

• 3+ years of experience in finance or accounting
• Strong command of Excel / Google Sheets
• Solid understanding of P&L and cash flow management
• Experience with payment systems (bank / crypto / PSP)
• Understanding of marketing costs, budgeting, and media spend control
• Intermediate English (spoken and written)
• Experience in the iGaming industry will be a huge plus 🎰
   

🎯 We Offer

• 💼 Opportunity to build and optimize financial processes from scratch
• 🌍 Flexible remote or hybrid work format
• 🚀 Career growth path toward Head of Finance
• 💰 Competitive compensation package
• 🤝 Supportive and professional team environment
   

✨ At Win Media, we don’t just build products — we build success.
Join us and become part of a team that moves fast, grows boldly, and plays to win! 🏆

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Product manager / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Product manager / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Head of Product / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

🌟 Join Win Media — Start Your Career in iGaming! 🌟
 
Win Media відкриває набір на позицію Support Manager 🚀

Ми шукаємо активних, відповідальних та мотивованих людей, готових вчитися та працювати у динамічному середовищі.
 

🧩 Про роль

Support Manager — це перша точка контакту з нашими користувачами.
Ти допомагатимеш клієнтам вирішувати питання, пов’язані з роботою платформи, акаунтами та сервісами, та будеш частиною міжнародної команди з 24/7 покриттям, включно з нічними змінами.

⏰ Графік роботи

• Позмінний графік 2 через 2
• 12-годинні зміни

• Формат: 2 денні зміни → 2 вихідних → 2 нічні зміни → 2 вихідних

   

🔧 Твої задачі

• Обробка звернень клієнтів через чат та email
• Консультація користувачів, в тому числі англійською мовою
• Допомога з базовими технічними та акаунтними питаннями
• Передача складніших кейсів старшим спеціалістам
• Дотримання стандартів якості та SLA

• Робота за інструкціями та внутрішніми гайдами

   

💡 Ми шукаємо тебе, якщо ти:

• Маєш англійську мову від рівня Intermediate
• Від 6 місяців досвіду роботи на аналогічній посаді
• Готовий(-а) працювати позмінно, включно з нічними змінами
• Вмієш чітко та ввічливо спілкуватися
• Швидко навчаєшся та не боїшся нових задач
• Уважний(-а) до деталей та відповідальний(-а)
• Готовий(-а) працювати в команді
   

🎓 Навчання та стажування

• 📚 Повне навчання
• 🤝 Підтримка ментора
• 💰 Оплачуване стажування
• 🧠 Чіткі інструкції та зрозумілі процеси
• 🚀 Можливість швидкого росту до Middle / Senior Support
   

🎁 Ми пропонуємо

• 🕒 Стабільний позмінний графік
• 🌍 Роботу в міжнародному середовищі
• 📈 Кар’єрний ріст всередині компанії
• 💻 Сучасні інструменти та системи
• 🤍 Дружню команду та адекватний менеджмент

🌟 Join Win Media — Start Your Career in iGaming! 🌟
 
Win Media відкриває набір на позицію Support Manager 🚀

Ми шукаємо активних, відповідальних та мотивованих людей, готових вчитися та працювати у динамічному середовищі.
 

🧩 Про роль

Support Manager — це перша точка контакту з нашими користувачами.
Ти допомагатимеш клієнтам вирішувати питання, пов’язані з роботою платформи, акаунтами та сервісами, та будеш частиною міжнародної команди з 24/7 покриттям, включно з нічними змінами.

⏰ Графік роботи

• Позмінний графік 2 через 2
• 12-годинні зміни

• Формат: 2 денні зміни → 2 вихідних → 2 нічні зміни → 2 вихідних

   

🔧 Твої задачі

• Обробка звернень клієнтів через чат та email
• Консультація користувачів, в тому числі англійською мовою
• Допомога з базовими технічними та акаунтними питаннями
• Передача складніших кейсів старшим спеціалістам
• Дотримання стандартів якості та SLA

• Робота за інструкціями та внутрішніми гайдами

   

💡 Ми шукаємо тебе, якщо ти:

• Маєш англійську мову від рівня Intermediate
• Від 6 місяців досвіду роботи на аналогічній посаді
• Готовий(-а) працювати позмінно, включно з нічними змінами
• Вмієш чітко та ввічливо спілкуватися
• Швидко навчаєшся та не боїшся нових задач
• Уважний(-а) до деталей та відповідальний(-а)
• Готовий(-а) працювати в команді
   

🎓 Навчання та стажування

• 📚 Повне навчання
• 🤝 Підтримка ментора
• 💰 Оплачуване стажування
• 🧠 Чіткі інструкції та зрозумілі процеси
• 🚀 Можливість швидкого росту до Middle / Senior Support
   

🎁 Ми пропонуємо

• 🕒 Стабільний позмінний графік
• 🌍 Роботу в міжнародному середовищі
• 📈 Кар’єрний ріст всередині компанії
• 💻 Сучасні інструменти та системи
• 🤍 Дружню команду та адекватний менеджмент

🌟 Join Win Media — Start Your Career in iGaming! 🌟
 
Win Media відкриває набір на позицію Support Manager 🚀

Ми шукаємо активних, відповідальних та мотивованих людей, готових вчитися та працювати у динамічному середовищі.
 

🧩 Про роль

Support Manager — це перша точка контакту з нашими користувачами.
Ти допомагатимеш клієнтам вирішувати питання, пов’язані з роботою платформи, акаунтами та сервісами, та будеш частиною міжнародної команди з 24/7 покриттям, включно з нічними змінами.

⏰ Графік роботи

• Позмінний графік 2 через 2
• 12-годинні зміни

• Формат: 2 денні зміни → 2 вихідних → 2 нічні зміни → 2 вихідних

   

🔧 Твої задачі

• Обробка звернень клієнтів через чат та email
• Консультація користувачів, в тому числі англійською мовою
• Допомога з базовими технічними та акаунтними питаннями
• Передача складніших кейсів старшим спеціалістам
• Дотримання стандартів якості та SLA

• Робота за інструкціями та внутрішніми гайдами

   

💡 Ми шукаємо тебе, якщо ти:

• Маєш англійську мову від рівня Intermediate
• Від 6 місяців досвіду роботи на аналогічній посаді
• Готовий(-а) працювати позмінно, включно з нічними змінами
• Вмієш чітко та ввічливо спілкуватися
• Швидко навчаєшся та не боїшся нових задач
• Уважний(-а) до деталей та відповідальний(-а)
• Готовий(-а) працювати в команді
   

🎓 Навчання та стажування

• 📚 Повне навчання
• 🤝 Підтримка ментора
• 💰 Оплачуване стажування
• 🧠 Чіткі інструкції та зрозумілі процеси
• 🚀 Можливість швидкого росту до Middle / Senior Support
   

🎁 Ми пропонуємо

• 🕒 Стабільний позмінний графік
• 🌍 Роботу в міжнародному середовищі
• 📈 Кар’єрний ріст всередині компанії
• 💻 Сучасні інструменти та системи
• 🤍 Дружню команду та адекватний менеджмент

🌟 Join Win Media — Start Your Career in iGaming! 🌟
 
Win Media відкриває набір на позицію Support Manager 🚀

Ми шукаємо активних, відповідальних та мотивованих людей, готових вчитися та працювати у динамічному середовищі.
 

🧩 Про роль

Support Manager — це перша точка контакту з нашими користувачами.
Ти допомагатимеш клієнтам вирішувати питання, пов’язані з роботою платформи, акаунтами та сервісами, та будеш частиною міжнародної команди з 24/7 покриттям, включно з нічними змінами.

⏰ Графік роботи

• Позмінний графік 2 через 2
• 12-годинні зміни

• Формат: 2 денні зміни → 2 вихідних → 2 нічні зміни → 2 вихідних

   

🔧 Твої задачі

• Обробка звернень клієнтів через чат та email
• Консультація користувачів, в тому числі англійською мовою
• Допомога з базовими технічними та акаунтними питаннями
• Передача складніших кейсів старшим спеціалістам
• Дотримання стандартів якості та SLA

• Робота за інструкціями та внутрішніми гайдами

   

💡 Ми шукаємо тебе, якщо ти:

• Маєш англійську мову від рівня Intermediate
• Від 6 місяців досвіду роботи на аналогічній посаді
• Готовий(-а) працювати позмінно, включно з нічними змінами
• Вмієш чітко та ввічливо спілкуватися
• Швидко навчаєшся та не боїшся нових задач
• Уважний(-а) до деталей та відповідальний(-а)
• Готовий(-а) працювати в команді
   

🎓 Навчання та стажування

• 📚 Повне навчання
• 🤝 Підтримка ментора
• 💰 Оплачуване стажування
• 🧠 Чіткі інструкції та зрозумілі процеси
• 🚀 Можливість швидкого росту до Middle / Senior Support
   

🎁 Ми пропонуємо

• 🕒 Стабільний позмінний графік
• 🌍 Роботу в міжнародному середовищі
• 📈 Кар’єрний ріст всередині компанії
• 💻 Сучасні інструменти та системи
• 🤍 Дружню команду та адекватний менеджмент