Whitetech

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration.

Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

We are excited to invite a Senior Talent Acquisition Manager to join our progressive Recruitment team. We seek a driven professional who is passionate about identifying top talent and has a proven ability to excel in a dynamic, results-oriented environment. In this role, you will lead the identification, connecting with, and recruiting of top-tier IT professionals who will drive the company’s growth and achieve its strategic goals.

Key responsibilities:

• Be responsible for the Entire Recruitment Lifecycle, from job posting and candidate sourcing to offer negotiation;
• Develop and implement effective recruitment strategies to attract IT talent;
• Source candidates and evaluate applicant qualifications;
• Conduct initial screenings and interviews to assess candidate qualifications and fit and check references;
• Maintain and uphold Talent Acquisition process workflow and compliance;
• Be data-driven and use recruitment reporting and analytics to influence decisions;
• Collaborate with hiring managers to understand their needs to identify the right talent;
• Ability to monitor and analyze vacancies, pipeline, diversity, and quality of hire;
• Deliver a seamless candidate experience by maintaining clear and consistent communication throughout the recruitment process;
• Proficiency in using applicant tracking systems (ATS) and other recruitment tools to streamline processes and maintain accurate candidate records is required;
• Actively promote the company’s culture, values, and unique selling points to attract top talent and enhance the employer brand within the tech community;
• Ensure a smooth transition for new hires by coordinating with HR and hiring managers to facilitate onboarding processes.

Requirements & Skills:

• 💼 3+ years of experience in full-cycle recruiting for technical and non-technical roles, in the financial sector.
• 🔍 Strong understanding of the recruitment process (candidate sourcing, screening and initial interviews, offer negotiation, and reference checking)
• 💻 Strong understanding of IT roles, technologies, and market trends
• 🛠 Proficiency in using recruitment software and applicant tracking systems (ATS)
• 🎯 Exceptional assessment and interviewing skills and a strong command of assessment and selection methodologies, instruments, and processes
• 🕵️‍♂️ Experienced in sourcing passive talent
• ⏱ Excellent time management, follow-through, and organizational skills
• 🤝 Demonstrated experience working in a fast-paced, highly team-oriented environment
• 🔄 Ability to handle multiple priorities with a high degree of accuracy and ability to delegate work as needed
• 🧠 Strategic thinking and problem-solving skills
• 📝 Attention to detail and ability to maintain accuracy in candidate records
• 🌟 High level of responsibility, result-focus, and attentiveness
• 🚀 Proactive approach and curiosity
• ✅ At least an Upper Intermediate level of English

Our recruitment process typically follows these stages:

1. Application screening
2. Interview Stages (2 weeks):
   • Prescreening call 
   • Test Task
   • Final Interview with Talent Manager
3. Job Offer
4. Referrals: Employment and Background Check

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

 Your Responsibilities

🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start
📊 Build and maintain strategic relationships with enterprise customers
💬 Foster long-term partnerships based on trust, transparency, and mutual respect
💡 Identify upsell & cross-sell opportunities within existing accounts
🔄 Conduct regular business reviews to align with clients’ evolving needs
🎯 Present value propositions clearly and handle objections effectively
📝 Negotiate and close complex B2B deals with senior decision-makers
📈 Monitor KPIs, growth metrics, satisfaction levels, and risks
🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience
🚨 Monitor client activity and proactively address any unusual changes
📑 Prepare monthly reports on KPIs and assigned tasks
📚 Assist with Confluence articles and updates upon request
👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation
🗣 Gather client feedback and convert it into actionable insights
🌍 Share industry trends and market insights within the team
⚖️ Maintain high standards of ethics and professionalism

 Skills & Requirements

✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager
✅ Strong understanding of FinTech & payment ecosystems
✅ Experience with merchant account onboarding
✅ Excellent communication & self-management skills
 English – Upper-Intermediate / Advanced
 Ukrainian/Russian – fluent

Nice to Have

➕ Compliance certifications
➕ Legal background

Hiring Process
📞 Prescreening Call with Recruiter (40 min)
🧠 Technical Interview (60 min)
🎯 Job Offer & Background Check

🚀 We’re hiring: Customer Support L2 Specialist (Remote)

We’re looking for a Customer Support L2 Specialist to join a fast-growing fintech / EMI company operating globally across 140+ countries and 25+ industries 🌍

If you enjoy solving complex technical issues, working with APIs, and making a real impact on customer experience — this role is for you.

The company is a leading Electronic Money Institution (EMI), authorised by several regulators, including the FCA in the United Kingdom, FINTRAC in Canada, and the MFSA in Malta. Its operational footprint spans over 140 countries and more than 25 industries.

The organization provides modern financial solutions such as multicurrency IBANs, merchant acquiring services, and mass payout capabilities. All features are accessible through a single platform and a single contract, making the company a convenient and efficient partner for both local and international payments.

The Customer Support L2 Specialist serves as the main point of contact for customers, providing technical assistance and ensuring timely resolution of issues across multiple channels. This role focuses on enhancing customer satisfaction through effective troubleshooting, coordination with internal teams, and proactive support. With a strong blend of communication, technical, and analytical skills, the Support Specialist also contributes to internal process improvements, documentation, and long-term customer success.

As a Customer Support L2 Specialist, you will:

• Be the main escalation point for customer technical issues
• Provide L2 support via Zendesk (email/chat, occasional calls)
• Work closely with Technical, Product & Compliance teams
• Assist customers with API integrations and documentation updates
• Escalate issues via Jira and track them until resolution
• Perform SQL (PostgreSQL) queries when needed
• Create internal documentation, user stories, and support materials
• Help prevent recurring issues by improving processes and knowledge bases

🕘 Schedule: Monday–Friday (occasional weekend support)

✅ What we’re looking for

• 1+ year of experience in L2 Customer Support, ideally in FinTech / EMI / Payments
• Strong experience handling tickets, escalations & SLAs
• Knowledge of:
• Payment lifecycle, 3DS, fraud & risk indicators, PCI DSS basics
• REST APIs, JSON, headers, webhooks/IPN
• Integration methods: Hosted Page & Server-to-Server
• Tools like Postman / curl
• SQL (PostgreSQL) basics
• Experience with ticketing systems / CRMs (Zendesk is a plus)
• Fluent English + Ukrainian (or Russian)
• Customer-first mindset with a proactive, solution-oriented approach

🌱 What we offer

✨ Annual Learning & Development budget

📈 Regular performance reviews with clear KPIs

🚀 Transparent career growth:

• Lead role — within 1 year
• Head role — within 2 years
• C-level — within 4 years (for top performers)
• 💡 Innovation bonuses via our Ideas Hub
• 🏖 Paid vacation (with rollover or compensation)
• 🤒 Paid sick leave
• 🎉 Local public holidays
• 💸 Flexible payout options (PE accounts or popular e-wallets)

🔥 You’ll thrive here if you

• Take ownership and responsibility
• Act proactively, not reactively
• Deliver measurable results
• Love solving real problems in a fast-paced fintech environment

📩 Interested?

Send your CV or reach out directly — let’s talk!

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration. 👩‍💻

Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth. 🙌

We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

Your role and impact:

As a Business Analyst at WhiteTech, you will contribute to conducting detailed business analysis, understanding market dynamics, and enhancing our product offerings. By working closely with internal teams and external partners, you will ensure our products not only meet but exceed the evolving needs of our customers. We are looking for someone who is detail-oriented, proactive and innovative, able to learn and adapt quickly.

Your key responsibilities:

• Conducting comprehensive business analysis for diverse fintech projects and initiatives.
• Analyzing industry trends, market conditions, and competitor strategies for benchmarking purposes.
• Collecting and prioritizing the product requirements from stakeholders and the focus groups.
• Developing detailed use cases, user stories, and documentation to outline product features and functionalities.
• Identifying and addressing gaps in current products and processes.
• Working with third-party developers to integrate API and SDK products.
• Providing technical support to internal sales, operations units, and partner engineering teams.
• Participating in troubleshooting, testing, launching, and monitoring post-integration of solutions.
• Creating technical documentation, integration manuals, guidelines, user manuals, and training materials for clients.
• Managing internal knowledge transfer and conducting product demonstrations to stakeholders.

Requirements & Skills:

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Finance, or a related field.
• At least 3 years experience as a Business Analyst or Product Manager.
• Familiarity with both B2B and B2C environments.
• Knowledge of business analysis requirements, project management principles, practices, techniques, and tools.
• Understanding of basic usability principles and UI/UX design (Figma).
• Experience with SQL and basic knowledge of HTML, CSS, JavaScript.
• Strong proficiency in Jira, Confluence, Miro, UML, and Google tools (Docs, Sheets, etc.).
• Experience in creating mockups and sketches for user interfaces.
• Excellent communication skills, capable of engaging effectively with both technical and non-technical stakeholders.
• Understanding of Agile methodologies.
• Strong analytical, and problem-solving skills.
• At least an Upper-intermediate level of English.

‼️Our recruitment process typically follows these stages:

1. Application screening
2. Interview Stages (2-3 weeks):
   • Prescreening call (40 min)
   • Technical Assignment (up to 3 hours)
   • Technical Interview with PM (60 min)
   • Final Interview with Head of PMO (60 min)
3. Job Offer
4. Referrals: Employment and Background Check

We offer: 

• Competitive compensation package (commensurate with your experience)
• 19 business days of flexible Paid Time Off (PTO)
• Fully remote work with flexible hours (within the CET time zone) from any location of your choice
• Values-driven culture with a friendly and supportive work environment
• Opportunity to regularly participate in conferences and community events as both a participant and contributor
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency

Embrace the opportunity to develop your skills in a cutting-edge fintech environment.

Please apply now to be part of our dynamic team and make a tangible impact on the future of payments!

We are looking for a BI Analyst to collect, transform, and visualize business data, supporting both operational and strategic decisions across the company.

You will build dashboards and automated reports, ensure data accuracy, and deliver actionable insights for teams such as Finance, Payments, Operations, and Product.

The ideal candidate has strong analytical thinking, solid SQL skills, and hands-on experience with BI tools.

Requirements

• 2+ years of experience as a BI / Data Analyst (fintech, payments, e-commerce, or related domains)
• Hands-on experience with Tableau, Power BI, Grafana, or Metabase
• Strong SQL (complex queries, joins, optimization, analytical functions)
• Understanding of OLTP / OLAP data models
• Experience with reporting automation and ETL concepts
• Strong analytical and problem-solving skills
• High attention to data accuracy and consistency
• Ability to communicate insights to technical and non-technical stakeholders
• Experience with documentation in Confluence
• English – Intermediate+
• Ukrainian/Russian – fluent

Responsibilities

• Build and maintain dashboards and regular/ad-hoc reports
• Gather requirements and translate them into clear BI solutions
• Validate data quality and ensure report accuracy
• Automate reporting and data workflows using SQL
• Design and optimize database schemas and queries
• Configure BI tools (Tableau / Grafana / Power BI / Metabase)
• Set up automated exports (CSV / JSON / Parquet)
• Provide BI support, training, and documentation for internal teams

Interview Process:

1. Screening Interview with Recruiter
2. Technical Interview with Payments Team Lead & Data Analyst
3. Offer
4. Reference Check

As a Head of Key Account Manager you will play a strategic role in driving client success, operational excellence, and revenue growth while building and leading a high-performing team.

Your key responsibilities:

• Provide strategic leadership and daily management of the KAM team, ensuring high performance, client satisfaction, and business growth
• Maintain, update, and enforce SOPs, guidelines, and internal manuals; ensure compliance with regulatory and business requirements
• Continuously refine KPIs and SLAs in line with company strategy and client expectations
• Lead regular Quality Assurance (QA) reviews to maintain excellence in service delivery and account performance
• Identify operational bottlenecks and implement cross-functional improvements to enhance workflows and client experience
• Coach, mentor, and develop team members; manage performance and take corrective actions when needed
• Build deep product and industry expertise across payments, compliance, and fintech trends
• Establish strong, long-term partnerships with key clients and translate feedback into product and service improvements
• Drive profitability by launching and supporting client-driven initiatives and value-adding solutions

🔹 Skills & Experience

We are looking for a leader with strong fintech expertise and a hands-on management background:

• 2+ years of managerial experience leading a team of 3+ people
• 4+ years in Fintech, Payments, or Financial Services (EMI, PSP, Bank, Consulting, iGaming, Crypto, Forex, etc.)
• Strong understanding of payment infrastructures, card schemes, and alternative payment methods
• Solid experience with KYB onboarding processes, preferably within EU or Canadian EMIs / PSPs
• Deep knowledge of the fintech ecosystem, competitors, and market trends
• Experience working across high-risk and low-to-medium risk industries
• Proven ability to build and lead high-performing teams
• Excellent communication, negotiation, and stakeholder management skills
• Fluent English + fluent Ukrainian / Russian

• Experience with crypto and PIS/AIS payment flows is a strong plus

   

🔹 Our Culture

We are a result-driven organisation. 

You will thrive here if you:

• Take full ownership of your work
• Act proactively and independently
• Deliver measurable impact
• Solve problems fast and pragmatically

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration. 👩‍💻

Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth. 🙌

We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

Your role and impact:

As a Business Analyst at WhiteTech, you will contribute to conducting detailed business analysis, understanding market dynamics, and enhancing our product offerings. By working closely with internal teams and external partners, you will ensure our products not only meet but exceed the evolving needs of our customers. We are looking for someone who is detail-oriented, proactive and innovative, able to learn and adapt quickly.

Your key responsibilities:

• Conducting comprehensive business analysis for diverse fintech projects and initiatives.
• Analyzing industry trends, market conditions, and competitor strategies for benchmarking purposes.
• Collecting and prioritizing the product requirements from stakeholders and the focus groups.
• Developing detailed use cases, user stories, and documentation to outline product features and functionalities.
• Identifying and addressing gaps in current products and processes.
• Working with third-party developers to integrate API and SDK products.
• Providing technical support to internal sales, operations units, and partner engineering teams.
• Participating in troubleshooting, testing, launching, and monitoring post-integration of solutions.
• Creating technical documentation, integration manuals, guidelines, user manuals, and training materials for clients.
• Managing internal knowledge transfer and conducting product demonstrations to stakeholders.

Requirements & Skills:

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Finance, or a related field.
• At least 2 years experience as a Business Analyst or Product Manager.
• Familiarity with both B2B and B2C environments.
• Knowledge of business analysis requirements, project management principles, practices, techniques, and tools.
• Understanding of basic usability principles and UI/UX design (Figma).
• Experience with SQL and basic knowledge of HTML, CSS, JavaScript.
• Strong proficiency in Jira, Confluence, Miro, UML, and Google tools (Docs, Sheets, etc.).
• Experience in creating mockups and sketches for user interfaces.
• Excellent communication skills, capable of engaging effectively with both technical and non-technical stakeholders.
• Understanding of Agile methodologies.
• Strong analytical, and problem-solving skills.
• At least an Upper-intermediate level of English.

‼️Our recruitment process typically follows these stages:

1. Application screening
2. Interview Stages (2-3 weeks):
   • Prescreening call (40 min)
   • Technical Assignment (up to 3 hours)
   • Technical Interview with PM (60 min)
   • Final Interview with Head of PMO (60 min)
3. Job Offer
4. Referrals: Employment and Background Check

We offer: 

• Competitive compensation package (commensurate with your experience)
• 19 business days of flexible Paid Time Off (PTO)
• Fully remote work with flexible hours (within the CET time zone) from any location of your choice
• Values-driven culture with a friendly and supportive work environment
• Opportunity to regularly participate in conferences and community events as both a participant and contributor
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency

Embrace the opportunity to develop your skills in a cutting-edge fintech environment.

Please apply now to be part of our dynamic team and make a tangible impact on the future of payments!

WhiteTech – це фінтех-продуктова компанія, яка створює white-label та SaaS-рішення для EMI, PSP, e-commerce та open banking платформ. Ми забезпечуємо гнучкість, масштабованість і легку інтеграцію у фінансовій екосистемі.

Ми є технологічною компанією з віддаленою культурою і відкриті до кандидатів з усієї Європи. Також ми розглядаємо кандидатів із різних регіонів, які можуть працювати в часовому поясі CET (Central European Time).

Що виділяє вас серед інших кандидатів?

✅ Глибоке розуміння PHP.
✅ Досвід роботи з Symfony.
✅ Знання Doctrine ORM.
✅ Розуміння роботи Kubernetes, Docker (Docker Engine, Docker Hub, Docker Swarm).
✅ Розуміння принципів SOLID, GRASP та широкого спектра шаблонів проєктування.
✅ Досвід роботи з DDD (Domain Events, Domain Services, Bounded Contexts) та побудови доменних моделей для складних бізнес-завдань.
✅ Знання CQRS 
✅ Досвід роботи з архітектурними патернами та шаблонами, розробка масштабованих систем.
✅ Знання автоматизованого тестування у PHP (PHPUnit, Codeception, Behat), тестування інтеграцій у великих та складних системах.
✅ Досвід роботи з Event Sourcing – проєктування та розгортання архітектури з урахуванням вимог продуктивності та масштабованості.
✅ Просунутий рівень роботи з мікросервісною архітектурою, управління конфігурацією, моніторингом та логуванням.
✅ Досвід роботи з Jenkins.

Наш процес найму складається з таких етапів:

✔Інтерв'ю з рекрутером;
✔Технічна співбесіда;

✔Soft skills інтерв'ю;
✔Оффер

📩 Якщо вас зацікавила ця можливість, надсилайте заявку прямо зараз та станьте частиною нашої динамічної команди, яка змінює майбутнє фінансових технологій! 

WhiteTech – це фінтех-продуктова компанія, яка створює white-label та SaaS-рішення для EMI, PSP, e-commerce та open banking платформ. Ми забезпечуємо гнучкість, масштабованість і легку інтеграцію у фінансовій екосистемі.

Ми є технологічною компанією з віддаленою культурою і відкриті до кандидатів з усієї Європи. Також ми розглядаємо кандидатів із різних регіонів, які можуть працювати в часовому поясі CET (Central European Time).

Що виділяє вас серед інших кандидатів?

✅ Глибоке розуміння PHP.
✅ Досвід роботи з Symfony.
✅ Знання Doctrine ORM.
✅ Розуміння роботи Kubernetes, Docker (Docker Engine, Docker Hub, Docker Swarm).
✅ Розуміння принципів SOLID, GRASP та широкого спектра шаблонів проєктування.
✅ Досвід роботи з DDD (Domain Events, Domain Services, Bounded Contexts) та побудови доменних моделей для складних бізнес-завдань.
✅ Знання CQRS 
✅ Досвід роботи з архітектурними патернами та шаблонами, розробка масштабованих систем.
✅ Знання автоматизованого тестування у PHP (PHPUnit, Codeception, Behat), тестування інтеграцій у великих та складних системах.
✅ Досвід роботи з Event Sourcing – проєктування та розгортання архітектури з урахуванням вимог продуктивності та масштабованості.
✅ Просунутий рівень роботи з мікросервісною архітектурою, управління конфігурацією, моніторингом та логуванням.
✅ Досвід роботи з Jenkins.

Наш процес найму складається з таких етапів:

✔Інтерв'ю з рекрутером;
✔Технічна співбесіда;

✔Soft skills інтерв'ю;
✔Оффер

📩 Якщо вас зацікавила ця можливість, надсилайте заявку прямо зараз та станьте частиною нашої динамічної команди, яка змінює майбутнє фінансових технологій! 

WhiteTech — міжнародна fintech-компанія, що створює передові SaaS та white-label рішення для EMI, PSP, e-commerce та open banking.
Ми шукаємо PHP Developer із глибоким знанням Symfony, Yii та DDD, щоб допомогти нам розвивати високонавантажені продукти, інтегрувати нові платіжні рішення та вдосконалювати нашу екосистему.

🔹 Ваші задачі: розробка та підтримка бекенду, API, інтеграції з партнерами, тестування, оптимізація та підтримка у продакшені.
🔹 Ваш профіль: впевнене володіння PHP (OOP, SOLID), Symfony, Doctrine, PostgreSQL, досвід з тестами, CI/CD, Docker/Kubernetes. Буде плюсом знання мікросервісів, CQRS, Event Sourcing.
Ми працюємо віддалено та відкриті до кандидатів з усієї Європи та сусідніх країн.

🚀 Приєднуйтесь до команди, яка формує майбутнє платежів!