Who are we exactly? A team of devoted professionals, in the first hand. We are eager to take sophisticated tasks and invent approaches never seen before. We don’t follow guidelines for the only sake of following. We hate using templates and clichéd logic.
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Client Success Manager (IT Outsourcing/Outstaffing)
Full Remote · Countries of Europe or Ukraine · 1 year of experience · English - B2Wetelo is an IT outsourcing and outstaffing company working with clients across Europe and the US. We are looking for a Client Success Manager to support our outstaff and delivery operations. This role involves communication with international clients,...Wetelo is an IT outsourcing and outstaffing company working with clients across Europe and the US.
We are looking for a Client Success Manager to support our outstaff and delivery operations. This role involves communication with international clients, coordinating developers’ workloads, and helping with contract and invoicing processes.
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Responsibilities:
— Be the main point of contact for assigned clients;
— Run regular client calls and status updates;
— Work with contracts and service agreements (renewals, changes, extensions);
— Identify opportunities for account growth and service expansion (upselling) within existing projects;
— Prepare invoices and monitor payments;
— Maintain reports on developers’ working hours;
— Work with outstaff and support-based projects;
— Coordinate with PM, finance, and technical teams;
— Maintain positive, long-term client relationships built on trust and professional excellence.
Requirements:
— 6 months — 1 year of experience in IT outsourcing or outstaffing;
— Experience communicating directly with international clients (EU/US);
— English level B2 or higher;
— Strong communication and client-facing skills with a focus on relationship building;
— Confidence working with numbers, financial data, and reports;
— Good knowledge of Excel / Google Sheets;
— Understanding of T&M and Fixed Price business models;
— High level of responsibility and extreme attention to detail;
— Ability to prioritize and manage several processes in parallel.
And we can offer you:
— Opportunity for professional growth to a Project Manager role;
— Supportive and comfortable working environment;
— Free online speaking club to practice your English;
— Variety of training and self-development opportunities;
— Fancy team-building events and corporate parties;
— Social security package and other perks.
The stages of the hiring process:
Pre-screen interview with Recruiter → Interview with the Account Manager → Final interview with the company’s CFO → References → Job Offer.