WarpJump Company

Joined in 2023
92% answers
WARP JUMP COMPANY is a dynamic and pioneering Gaming Tech Company that passionately crafts advanced online iGaming solutions for various markets worldwide. We are an integral part of an international group of companies, with our headquarters in the vibrant city of London. This esteemed group unifies a myriad of innovative and thriving tech enterprises from a wide range of industries. Since its establishment in 2010, the group has consistently fostered a reputation as a catalyst for the most rapidly growing ventures within the global IT industry. At WARP JUMP COMPANY, we are not merely offering jobs; we provide platforms for personal growth, professional development, and opportunities to make a significant impact in a thrilling and swiftly evolving industry. We eagerly anticipate the chance to connect with potential candidates who are excited to leap forward into the future of iGaming with us.
  • Customer Support Agent

    Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · Intermediate
    Role Overview We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If...

    Role Overview
    We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If you're passionate about helping others and thrive in a dynamic environment, we’d love to hear from you.
     

    In this role you will:

    • Manage large amount of incoming chats and emails.
    • Identify and assess customers' needs to achieve satisfaction.
    • Deliver accurate, valid, and complete information using the right tools and methods.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
    • Keep detailed records of customer interactions, process customer accounts, and follow up to ensure resolution.
    • Adhere to communication procedures, guidelines, and policies.
    • Stay updated on product knowledge and actively participate in team meetings.
       

    Probation Period Focus:

    • Gaining in-depth knowledge of the product and its specifics.
    • Demonstrating or developing skills to meet qualitative and quantitative KPIs.
    • Adapting to an irregular schedule.
       

    Key Skills and Experience:

    • At least 1 year of experience in customer support or a related field.
    • Strong multitasking skills and an understanding of customer support methods and approaches.
    • Hands-on experience with support tools like chat applications, CRM systems, and back-office tools.
    • Proficiency in English at B1+ (higher levels preferred).
       

    It would be nice if you possess:

    • Basic technical knowledge.
    • Familiarity with GSuite or other tools.
    • Knowledge of iGaming business principles.
       

    Why join us:

    • Competitive compensation.
    • Paid sick leaves.
    • Paid vacation time.
    • Flexible working hours to support work-life balance.
    • Remote work.
    • Professional growth and development opportunities.
       

    Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

  • L2 Support Manager

    Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · Upper-Intermediate
    Key Responsibilities: - Responsible for triaging & responding to, investigating and resolution of customer support tickets within SLAs - Perform analysis of integration logic and system processes and provide adequately descriptive solutions and responses...

    Key Responsibilities:
    - Responsible for triaging & responding to, investigating and resolution of customer support tickets within SLAs
    - Perform analysis of integration logic and system processes and provide adequately descriptive solutions and responses back to Clients
    - Effectively document investigative steps and analysis to escalate technical issues to the Product and Engineering team
    - Escalate incident tickets through the appropriate channels and hold those escalated to accountable for responding in accordance with SLAs
    - Proactive ownership and management of allocated tickets
    - Provide prompt, professional, and accurate communication with customers, vendors, and colleagues to bring ability to explain what happened and why
    - Prioritize and manage multiple open tickets at one time.

    The challenges for this role during the probation period:
    - Production support, night shifts

    Primary requirements:
    - Communication. Clear and effective exchange of information, ensuring all team members and stakeholders are aligned.
    Domain. Deep understanding of the industry, including relevant trends, standards, and client needs.
    Client-facing. Building strong relationships with clients, understanding their needs, and providing tailored solutions.
    Cooperation with Development Team. Collaborating closely with the development team to achieve shared goals and resolve any issues that arise during the project.

    Will be a plus:
    - Similar experience in platform development product

    English language level: B2 (Upper-Intermediate) +

    Growth Prospects: Senior

    Experience in years: 1+ years, 1+ experience in iGaming

    Stages of interviews:
    - Intro call
    - Technical interview

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