WarpJump Company

Role Overview:
We are seeking a meticulous and detail-oriented Risk Agent to join our team. In this role, you will be responsible for monitoring and analyzing player activities to detect and prevent fraudulent behavior, as well as ensuring compliance with risk and verification processes. You will play a key role in safeguarding the company's interests while delivering a seamless player experience.

What You'll Be Doing:

• Handle chargeback alerts, disputes, and representments with payment providers.
• Enforce chargeback reduction strategies and provide evidence to PSPs/acquirers.
• Risk Evaluation & Customer Monitoring:
• Perform risk assessments on high-risk players and transactions.
• Investigate suspicious activities and ensure compliance with internal risk thresholds.
• Conduct document checks and oversee identity/AML verification processes with providers.
• Ensure adherence to regulatory standards and company policies.
• Manage player redemption and withdrawal requests in line with internal frameworks and “in/out” balance targets.
• Conduct refunds where applicable, ensuring accuracy and transparency.
• Work closely with VIP and Support teams to resolve RFP-related customer issues efficiently.
• Act as liaison with payment service providers (PSPs), acquirers, and KYC vendors.

What You'll Need to Succeed:

• Minimum 1 year of proven antifraud or risk-management experience.
• Hands-on experience in chargeback handling, disputes, or payment operations.
• Background in gambling/iGaming and payment systems preferred.
• Awareness of the U.S. market and its regulatory/payment specifics.
• Proficiency with data analysis tools and ability to interpret transactional behavior.
• Strong analytical skills and business-oriented mindset.
• Excellent communication skills and ability to work independently.
• Responsible, detail-oriented, and goal-driven.
• Capable of balancing customer experience with business risk.
• Upper-Intermediate+ English (written & spoken).

Why join us?

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

Role Overview
We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If you're passionate about helping others and thrive in a dynamic environment, we’d love to hear from you.
 

In this role you will:

• Manage large amount of incoming chats and emails.
• Identify and assess customers' needs to achieve satisfaction.
• Deliver accurate, valid, and complete information using the right tools and methods.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep detailed records of customer interactions, process customer accounts, and follow up to ensure resolution.
• Adhere to communication procedures, guidelines, and policies.
• Stay updated on product knowledge and actively participate in team meetings.
   

Probation Period Focus:

• Gaining in-depth knowledge of the product and its specifics.
• Demonstrating or developing skills to meet qualitative and quantitative KPIs.
• Adapting to an irregular schedule.
   

Key Skills and Experience:

• At least 1 year of experience in customer support or a related field.
• Strong multitasking skills and an understanding of customer support methods and approaches.
• Hands-on experience with support tools like chat applications, CRM systems, and back-office tools.
• Proficiency in English at B1+ (higher levels preferred).
   

It would be nice if you possess:

• Basic technical knowledge.
• Familiarity with GSuite or other tools.
• Knowledge of iGaming business principles.
   

Why join us:

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
   

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

About the Role:
 

We are looking for a dedicated and experienced VIP Account Manager to join our team and help strengthen our relationships with key players in the iGaming space. Your main mission will be to ensure client satisfaction, retain valuable players, and drive engagement.
 

What you’ll be doing:
 

• Build and maintain long-term relationships with VIP clients, ensuring high levels of satisfaction and loyalty.
• Re-engage and retain former VIP players, boosting their activity and involvement.
• Identify potential VIP clients in online casinos and convert them into loyal customers.
• Ensure positive client feedback regarding our services and player care.
• Become proficient in using our back office (admin panel), bonus systems, and providing quality feedback to customers.
• Manage player communication, including addressing concerns, handling negativity, and creating personalized offers to sustain player interest.
• Monitor financial performance within the player base and work on strategies to increase overall profitability.
   

What you'll need to succeed:
 

• Hands-on experience in online gambling at least one year is a must (ideally focused on Western markets).
• Strong English skills (B2+ level) and tech-savvy.
• Empathy, communication skills, and the ability to manage relationships effectively.
• High adaptability, with flexibility to work early or late hours (not night shifts).

• Negotiation skills and an understanding of different client types.

   

Bonus points if you have:

• A degree in marketing or a related field.

What’s in it for you:

• Competitive compensation.
• Stability and the promise of long-term collaboration.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
• A dynamic and friendly working environment that encourages collaboration and innovation.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

WARP JUMP COMPANY is a dynamic and pioneering Gaming Tech Company that passionately crafts advanced online iGaming solutions for various markets worldwide. We are an integral part of an international group of companies, with our headquarters in the vibrant city of London. This esteemed group unifies a myriad of innovative and thriving tech enterprises from a wide range of industries. Since its establishment in 2010, the group has consistently fostered a reputation as a catalyst for the most rapidly growing ventures within the global IT industry. At WARP JUMP COMPANY, we are not merely offering jobs; we provide platforms for personal growth, professional development, and opportunities to make a significant impact in a thrilling and swiftly evolving industry. We eagerly anticipate the chance to connect with potential candidates who are excited to leap forward into the future of iGaming with us.
 

Role overview: We are looking for a Product Owner to lead the transformation of our WebView-based app into a fully-fledged native mobile application (iOS & Android). This role will oversee the introduction of in-app purchases (IAPs), app store submissions, business case validation, and long-term app development strategy. If you have experience navigating app store policies, optimizing monetization, and driving mobile product growth, this is the opportunity for you!

Key Responsibilities:

• App Evolution: Oversee the enhancement of our current WebView-based app, introducing IAPs and optimizing its performance.
• App Store Submissions: Lead the process of publishing the app on Google Play and the App Store, ensuring compliance while navigating policy complexities.
• Business Case Validation: Evaluate the app’s potential by analyzing key metrics and defining success criteria before full-scale development.
• Native App Strategy: Define requirements for a fully-fledged native app and create a roadmap for its development.
• Team Expansion & Leadership: Help recruit and build a top-tier mobile product team for long-term success.
• Feature Prioritization & Monetization: Define and prioritize features that drive user engagement, retention, and revenue growth (IAPs, subscriptions, ads).
• App Store Policy Expertise: Navigate the grey zones of App Store and Google Play policies to maximize compliance and product success.
• A/B Testing & Data-Driven Decisions: Implement experiments to refine user experience, optimize monetization, and improve KPIs (MAU, retention, LTV).

Requirements:

• 3+ years of experience in mobile product management, preferably with WebView-based apps.
• Strong understanding of app store review policies and the ability to navigate their restrictions.
• Proven experience launching and scaling mobile apps with IAPs and monetization models.
• Familiarity with Google Play and App Store submission processes, app distribution, and compliance.
• Experience with mobile analytics tools (Firebase, Appsflyer, Adjust).
• Track record in user acquisition, retention, and monetization strategies.
• Ability to define KPIs, analyze user behavior, and make data-driven decisions.
• Strong cross-functional collaboration with developers, designers, marketers, and analysts.
• English B2+ – ability to communicate effectively with international teams.

Would Be a Plus:

• Experience in mobile social gaming, mobile sweepstakes, or mobile casual games – understanding of user engagement mechanics, retention strategies, and monetization in these verticals.
• Proven track record in scaling mobile casual gaming apps – experience with freemium models, in-app purchases, and engagement loops.
• Familiarity with gamification strategies – knowledge of reward-based mechanics, loyalty programs, and social features to enhance retention.
• Background in Apple Search Ads, UA campaigns, and marketing automation – ability to drive organic and paid growth.
• Experience navigating app store policies for mobile sweepstakes, mobile gaming, or real-money mechanics – understanding of compliance challenges and best practices.
• Knowledge of backend API interactions, SDK integrations, and mobile security best practices.

Challenges for the First 3 Months:

Publish the app on Google Play and the App Store while introducing IAPs.
Validate the business case for the mobile app, using data-driven insights.
Define requirements for the native mobile app and kickstart the hiring process for its development team.

If you're ready to take on a challenge and shape the future of a promising mobile product, apply now!

Why Join Us?

• Competitive salary.
• 30 days off per year (vacation and sick days).
• Flexible working hours to support work-life balance.
• Remote work.
• No bureaucracy, micromanagement and time tracking.
• Opportunities for professional growth and development.
• A fantastic team of creative and interesting people.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and goal-oriented professional looking for new opportunities!

We're looking for an initiative and experienced Live Operations Manager to join our TechTeam. If you have a knack for data analysis, can effectively organize processes, and strive for exceptional results, this is the role for you.


In this position, you'll be responsible for:

• Setting tasks for copywriters, designers, and layout designers.
• Database management: replenishment, segmentation, and optimization.
• Analysis and reporting on the effectiveness of current operations.
• Owning Live Operations planning, clearly defining and setting up in-product actions and promotions using the necessary tools.
• Collaborating with the Product team to define promotion and event strategies.
• Running global in-product events for various user segments.
• Interacting with other departments for joint campaigns.

What skills do you need:

• 1+ years of experience as LiveOps manager
• Experience in user segmentation, micro-segmentation, profiling, and migration monitoring.
• Proficiency with analytics.
• Creativity, independence, responsibility, and a strong results-oriented approach.
• Excellent written Ukrainian and English.
• Perseverance and attentiveness.

Will be a plus:

• Experience in the iGaming industry.
• A great collaborator.
• Passionate about doing the right thing.

Behavioral Competencies:

• Business insight: You have a nose for business and use your insights to impact commercial drivers. You're competitive.
• Collaborates: You're a team player, working effectively with others across the organization to get things done.
• Communicates effectively: You can communicate credibly and effectively across a range of channels and audiences.

What do we offer:

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.