WarpJump Company

Role Overview
We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If you're passionate about helping others and thrive in a dynamic environment, we’d love to hear from you.
 

In this role you will:

• Manage large amount of incoming chats and emails.
• Identify and assess customers' needs to achieve satisfaction.
• Deliver accurate, valid, and complete information using the right tools and methods.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep detailed records of customer interactions, process customer accounts, and follow up to ensure resolution.
• Adhere to communication procedures, guidelines, and policies.
• Stay updated on product knowledge and actively participate in team meetings.
   

Probation Period Focus:

• Gaining in-depth knowledge of the product and its specifics.
• Demonstrating or developing skills to meet qualitative and quantitative KPIs.
• Adapting to an irregular schedule.
   

Key Skills and Experience:

• At least 1 year of experience in customer support or a related field.
• Strong multitasking skills and an understanding of customer support methods and approaches.
• Hands-on experience with support tools like chat applications, CRM systems, and back-office tools.
• Proficiency in English at B1+ (higher levels preferred).
   

It would be nice if you possess:

• Basic technical knowledge.
• Familiarity with GSuite or other tools.
• Knowledge of iGaming business principles.
   

Why join us:

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
   

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

About the role: We’re looking for a creative Promo Designer who will help us level up visual communications across promotional campaigns, emails, and product experiences. You’ll work closely with marketing and product teams, turning ideas into eye-catching visuals that strengthen our brand and improve user engagement.
 

Day-to-Day Responsibilities:

• Create graphics for promotional campaigns across multiple channels.
• Design assets for product customization.
• Draw lettering and visual elements for email campaigns.
• Refine and improve UI elements to keep visuals consistent and engaging.
• Create animation elements for promo materials.
• Work with and evolve our corporate identity while staying within brand guidelines.
   

What You'll Need:

• 2+ years of professional design experience.
• 1+ year experience in iGaming.
• Strong sense of style and visual aesthetics.
• Proficiency in Figma.
• Proficiency in Adobe Photoshop.
   

Will be a plus:

Experience with marketing creatives (landing pages, social media, banners)
 

What we offer:

• Competitive salary based on experience and expertise.
• 30 days of paid vacation, plus additional paid days off for Ukrainian national holidays.
• Flexible schedule and a strong work-life balance culture — we value results, not hours.
• Full remote work — work from anywhere you feel productive.
• No micromanagement — we trust our team and empower you to own your work.
• Transparent communication across all levels of the company.
• Referral program with bonuses for recommending great talent.
• Support during life challenges — we stand by our team when it matters most.
• Birthday gifts and pleasant bonuses for special moments.

Ready to join us? Apply now with your portfolio and a few words about what excites you most about this role.