WarpJump Company

Role Overview
We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If you're passionate about helping others and thrive in a dynamic environment, we’d love to hear from you.
 

In this role you will:

• Manage large amount of incoming chats and emails.
• Identify and assess customers' needs to achieve satisfaction.
• Deliver accurate, valid, and complete information using the right tools and methods.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep detailed records of customer interactions, process customer accounts, and follow up to ensure resolution.
• Adhere to communication procedures, guidelines, and policies.
• Stay updated on product knowledge and actively participate in team meetings.
   

Probation Period Focus:

• Gaining in-depth knowledge of the product and its specifics.
• Demonstrating or developing skills to meet qualitative and quantitative KPIs.
• Adapting to an irregular schedule.
   

Key Skills and Experience:

• At least 1 year of experience in customer support or a related field.
• Strong multitasking skills and an understanding of customer support methods and approaches.
• Hands-on experience with support tools like chat applications, CRM systems, and back-office tools.
• Proficiency in English at B1+ (higher levels preferred).
   

It would be nice if you possess:

• Basic technical knowledge.
• Familiarity with GSuite or other tools.
• Knowledge of iGaming business principles.
   

Why join us:

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
   

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

About the Role:
 

We are looking for a dedicated and experienced VIP Account Manager to join our team and help strengthen our relationships with key players in the iGaming space. Your main mission will be to ensure client satisfaction, retain valuable players, and drive engagement.
 

What you’ll be doing:
 

• Build and maintain long-term relationships with VIP clients, ensuring high levels of satisfaction and loyalty.
• Re-engage and retain former VIP players, boosting their activity and involvement.
• Identify potential VIP clients in online casinos and convert them into loyal customers.
• Ensure positive client feedback regarding our services and player care.
• Become proficient in using our back office (admin panel), bonus systems, and providing quality feedback to customers.
• Manage player communication, including addressing concerns, handling negativity, and creating personalized offers to sustain player interest.
• Monitor financial performance within the player base and work on strategies to increase overall profitability.
   

What you'll need to succeed:
 

• Hands-on experience in online gambling at least one year is a must (ideally focused on Western markets).
• Strong English skills (B2+ level) and tech-savvy.
• Empathy, communication skills, and the ability to manage relationships effectively.
• High adaptability, with flexibility to work early or late hours (not night shifts).

• Negotiation skills and an understanding of different client types.

   

Bonus points if you have:

• A degree in marketing or a related field.

What’s in it for you:

• Competitive compensation.
• Stability and the promise of long-term collaboration.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
• A dynamic and friendly working environment that encourages collaboration and innovation.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.