From Infrastructure-as-a-Service and Platform-as-a-Service to Anything-as-a-Service, our mission is to make cloud easy, accessible and affordable for all. Using our production-ready OpenStack cloud platform reduces cost and improves margins for cloud service providers, and reduces cost and complexity for their customers too.
Virtuozzo developed the first commercially available container virtualization technology and is an active contributor to many influential open source projects and foundations, including Linux kernel, OpenVZ, Docker, Kubernetes, CRIU™, KVM, libvirt, QEMU, OpenStack, CNCF and OCI.
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L2 Support/Product company
Full Remote · Worldwide · Product · 1 year of experience · C1 - AdvancedRequirements: Experience in Technical/Customer Support for 1 year and more; Experience in Linux/UNIX environments; Fluent English; Strong troubleshooting skills; Desire to learn, research, and develop; Customer-oriented and responsible attitude. Will...Requirements:
Experience in Technical/Customer Support for 1 year and more;
Experience in Linux/UNIX environments;
Fluent English;
Strong troubleshooting skills;
Desire to learn, research, and develop;
Customer-oriented and responsible attitude.
Will be a plus:
Experience in support of cloud products;
Experience in Linux script languages (bash, python);
Technical background;
Experience with native speakers.
What you will do:
Supporting customers via email and over the ticket-system, troubleshooting;
Maintaining and updating the knowledge base, monitoring the infrastructure;
Apply the latest and greatest customer happiness practices;
Introducing support methodologies and tools;
Working in tight integration with Ukraine based RnD and support center.
We Offer:
Flexible schedule, the possibility to work remotely;
Compensation in USD;
Professional growth;
Endless experience in cloud solutions;
Paid training and trial period;
Good bonuses for referring friends.
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