Vintogroup

An international company is looking for a VIP Customer Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative professionals who are constantly developing and achieving high results. You can become a part of our team.

We are looking for:

• From 1 year of experience in the position of support manager / VIP manager;
• Level of knowledge of French — B2 and above;
• Excellent communication skills;
• Advanced knowledge in Excel. Ability to work with databases, pivot tables and other functions.

• High level of professionalism to create trusting relationships with VIP clients;
• Ability to demonstrate understanding of the clients' needs and desires as well as the ability to solve problems quickly;
• Flexible respond to changes.

• Regular communication with VIP-players — announcement of promotions and special offers, assistance in case of problems and questions, establishing trusting relationships by chats and calls;
• Participation in the segmentation of VIP clients;
• Participation in the coordination of the bonus grid for VIP clients;
• Analysis and reporting on the activity of VIP clients;
• Close cooperation with other departments (support, finance);

• Remote work with flexible schedule;
• Vacation 20 working days;
• 5 days of paid sick leave;
• Competitive salary and career growth opportunities.

An international company is looking for a Support/VIP Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative experts who are continuously progressing and attaining remarkable feats. Join us if you want to enjoy your work!

What We Are Looking For:

• From 1 year of experience in the position of support manager / VIP manager;

• Level of knowledge of English — B1 and above;

• Excellent communication skills;

• Advanced knowledge in Excel. Ability to work with databases, pivot tables and other functions;

• Experience in gambling/betting will be a big plus.

• VIP portfolio management and development — building long-term, trusting relationships and serving as the single point of contact for all inquiries;
• Retention and revenue growth (retention & LTV) — developing personalized bonus programs and up-selling/cross-selling products, monitoring GGR/NGR and deposit activity within the portfolio;
• VIP identification and reactivation — analyzing player behavior to identify potential VIPs and re-engage long-inactive clients;
• Compliance and responsible gaming — conducting Source of Funds/AML checks, monitoring for signs of problem gambling, and ensuring adherence to African regulatory requirements;
• Reporting and analytics — preparing regular portfolio performance reports (deposits, retention, satisfaction) for management and sharing insights with the marketing team.

• Stable schedule and remote work;
• Support from Team Lead on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential. Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.